Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver high-quality resources for those with mobility challenges.
- Company: Join a vital service dedicated to improving lives in Sheffield.
- Benefits: Enjoy 36 days of annual leave, competitive salary, and a supportive work environment.
- Other info: Permanent role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: A-level education or equivalent experience, strong communication, and team management skills.
The predicted salary is between 31261 - 31991 £ per year.
Location: Sheffield (On-site)
Salary: £31,261 to £31,991 per annum, pro rata
Hours: 35 per week (9 to 5 Mon-Fri)
Contract: Permanent
Are you an experienced leader and manager seeking a new opportunity? Could you make an important contribution to a vital service which positively improves the lives of people affected by a lack of mobility? We have a unique opportunity for an Operations Support Manager to join our Mobility Aids Service based in Sheffield.
What will a day in the life of an Operations Support Manager involve?
- Lead the team to deliver high quality, safe and effective resources to support service users.
- Responsible for the development of the team to meet operational standards and enable them to support the strategic direction of MAS.
- Manages resource availability to ensure effective staffing levels in the contact centre at all times.
- Develops and maintains contingency arrangements for the use of volunteers to support contact handling arrangements at key times and at occasions of high demand.
- Accountable for the operation of the MAS Assistance Programme, in line with operational targets and service standards, ensuring confidentiality of the qualifying criteria at all times.
- Work with all hub teams, to implement a National Contact Handling service, including the processing of inbound calls, emails and web enquiries.
To be a successful Operations Support Manager, what will you need?
- Educated to A level standard (or equivalent or through experience).
- Managing risk within the workplace.
- Ability to lead and manage a team.
- Excellent communications skills - written and verbal.
- Analytical skills.
- Ability to work with minimum supervision.
- Staff and volunteer management within agreed organisational policies.
- Operational knowledge of ELMS and MOOM (Desirable).
Interested? The closing date for applications is 23.59hrs on Friday 22nd of May 2026 with interviews to follow.
In return for your commitment and expertise, you'll get: Holidays: 36 days annual leave (including...
Operations Support Manager in Yorkshire employer: British Red Cross
Contact Detail:
British Red Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Manager in Yorkshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your responses to show how your experience aligns with their mission, especially in improving lives through mobility support. We want to see that passion!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your leadership skills and how you've managed teams effectively in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Operations Support Manager in Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Support Manager role. Highlight your leadership experience and any relevant skills that match the job description. We want to see how you can contribute to our Mobility Aids Service!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about improving lives through mobility support. Share specific examples of your past achievements that align with the responsibilities of the role.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at British Red Cross
✨Know Your Stuff
Make sure you understand the role of an Operations Support Manager inside out. Familiarise yourself with the Mobility Aids Service and its operational standards. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed resources. Highlight how you developed your team and maintained high-quality service delivery, as this is crucial for the role.
✨Communicate Clearly
Practice your verbal and written communication skills. You’ll need to demonstrate your ability to convey information effectively, especially since the role involves managing inbound calls and emails. Consider doing mock interviews to refine your responses.
✨Be Ready for Scenario Questions
Expect questions that assess your analytical skills and risk management abilities. Think of scenarios where you had to make quick decisions or manage unexpected challenges. Prepare to discuss how you would handle high-demand situations and maintain effective staffing levels.