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- Tasks: Support individuals post-hospital stay, helping them regain independence and improve their quality of life.
- Company: Join the British Red Cross, a leader in health and social care.
- Benefits: 36 days annual leave, pension scheme, learning opportunities, and employee discounts.
- Other info: Flexible hours with a rolling rota and excellent career progression opportunities.
- Why this job: Make a real difference in your community while building meaningful relationships.
- Qualifications: Full UK manual driving licence and a caring, patient attitude.
The predicted salary is between 24242 - 24242 £ per year.
Location: Sandwell (covering West Bromwich, Wednesbury, Tipton, Rowley Regis)
Hours: 37 hours per week, rolling rota
Salary: £24,242.20 per annum
Contract: 12 Month Fixed Term Contract
Additional Requirement: Full UK manual driving licence held for a minimum of 2 years and a willingness to drive service vehicles
Are you interested in a rewarding role that supports people in need and makes a positive impact in the health and social care sector? We are looking for a dedicated and enthusiastic Support Worker to join our 7-day hospital discharge service in Sandwell. If you have a caring, patient, and helpful nature you could make a tangible difference to someone's life. You'll work closely with hospital teams and partner organisations to help people return home safely after a hospital stay and maintain their independence.
Our support workers are a friendly face to someone who may be struggling to do things for themselves due to age, illness, or vulnerability. You'll allow people to enjoy healthier, more fulfilling lives. Not only will a career within Health & Care be rewarding, but it can also provide extensive progression opportunities and allow you to build meaningful relationships with both colleagues and service users. It's not just a job, but an amazing way to give back to your community.
No formal care experience? That's okay. If you're patient, thoughtful, and can make someone feel at ease, you're exactly who we're looking for.
What You'll Do
- Respond to referrals and complete welfare calls and home visits.
- Attend hospital wards and discharge units to support patients.
- Provide practical and emotional support to aid recovery and independence.
- Assess service users' needs, complete and follow support plans, identify safeguarding concerns, and accurately record case notes.
- Signpost individuals to appropriate services and community resources.
This is a hands‐on, community‐based role where no two days are the same. You'll need flexibility and confidence working in different locations across Sandwell.
To be a successful Support Worker, you'll:
- Have a full UK manual driving licence.
- Have a good knowledge of services provided by the NHS and Social Care.
- Contribute to the ongoing improvement of service quality and user outcomes.
- Be professional. You can deal with queries in a diplomatic and confidential manner.
- Be willing to work flexible hours to meet service needs.
There is no personal care or administration of medication for this role.
Shift Pattern
- 4‐day working week on a rolling rota (3 long days + 1 short day).
- Short day: 9:00am – 5:00pm or 12:00pm – 8:00pm
- 3 rest days after each working block.
- Includes one weekend every three weeks.
- Rotas provided 3 months in advance.
Interested? The closing date for applications is 23.59 on Tuesday 3rd February 2026.
A full Job Description and Person Specification is available to download.
In return for your commitment and expertise, you'll get:
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Learning & Development: A range of career & learning opportunities.
- Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
- Cycle2Work: Lease a bicycle through the scheme.
We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.
At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.
Together, we are the world's emergency responders.
Community Support Worker in West Bromwich employer: British Red Cross
Contact Detail:
British Red Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Support Worker in West Bromwich
✨Tip Number 1
Get to know the company! Research the British Red Cross and their values. When you understand what they stand for, you can tailor your conversations to show how your caring nature aligns with their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions. Think about scenarios where you've shown patience and support. We want to hear your stories that highlight your caring nature and problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our team and making a difference in the community.
We think you need these skills to ace Community Support Worker in West Bromwich
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about making a difference in people's lives, so share any personal experiences or motivations that drive you.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Community Support Worker. We’re looking for specific examples that demonstrate your caring nature and ability to support individuals in need.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly understand why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at British Red Cross
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Community Support Worker. Familiarise yourself with the job description and think about how your skills and experiences align with the tasks mentioned, like providing practical and emotional support.
✨Showcase Your Soft Skills
This role requires a caring and patient nature, so be ready to share examples from your past where you've demonstrated these qualities. Think of situations where you've helped others or made someone feel at ease, as these stories will resonate well with the interviewers.
✨Research Local Services
Since you'll be working closely with NHS and social care services, it’s beneficial to have some knowledge about local resources in Sandwell. Mentioning specific services during your interview can show that you're proactive and genuinely interested in supporting the community.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, training opportunities, or how they measure success in this role. This not only shows your interest but also helps you gauge if the position is right for you.