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For Companies At a Glance
- Tasks: Provide exceptional customer care and support to our amazing donors and supporters.
- Company: Join the British Red Cross, a leading charity making a real difference.
- Benefits: Enjoy 36 days of annual leave, flexible working, and great discounts.
- Why this job: Be the voice of change and help people in crisis every day.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Work in a supportive team with fantastic career development opportunities.
The predicted salary is between 26901 - 28534 £ per year.
About The Role
Supporter Care Officer
Location: London, EC2Y 9AL
Hours: 35 hours per week
Contract: Permanent
Salary: £26,901 – £28,534 per annum based on 35 hours per week (plus London Weighting Allowance of £3,344 if applicable)
Do you have a high level of customer service experience with outstanding communication skills and a genuine enthusiasm for helping people?
An excellent opportunity has arisen for a highly personable customer care professional to join our Fundraising Operations Team as a Supporter Care Officer. The Supporter care team are responsible for managing and stewarding contact from the public and our incredible supporters about our Fundraising and Supporter Engagement activities. They are also a point of contact for people seeking help from the Red Cross or enquiring about our services.
For many they are the voice of the British Red Cross and provide the highest level of customer care, and supporter experience.
A day in the life of a Supporter Care Officer looks like
- Working closely under the guidance of the Supporter Care Manager and Team Leader, alongside two fellow Supporter Care Officers, as part of a collaborative and supportive team.
- Managing a wide range of supporter enquiries across multiple channels-including phone, email, post. Covering everything from donation processing and fundraising questions to complaints and general information requests.
- Collaborating with internal teams to share valuable insights from supporter feedback, helping to shape and improve campaigns and services across the organisation.
To be a successful Supporter Care Officer you\’ll be
- Experienced in delivering excellent customer service and handling general office administration with confidence and professionalism.
- Able to thrive working in a fast-paced environment, with a keen eye for detail and the ability to build strong, meaningful relationships with donors and potential supporters.
- Highly organised and self-motivated, with exceptional time management skills and the ability to juggle multiple projects simultaneously.
- A clear communicator, both in writing and orally, with the ability to effectively engage with internal colleagues and external audiences alike.
- Compassionate and empathetic, yet resilient and courageous-ready to navigate complex conversations with care and confidence.
A full Job description and Person Specification which includes a list of the essential criteria for the role are available for download.
Closing date for applications is 23rd September 2025.
Please note that early application is encouraged, as we\’ll be reviewing applications throughout the advertising period and reserve the right to close the advert in advance of the advertised closing date.
In return for your commitment and expertise, you\’ll get:
• Holidays – You\’ll get 36 days annual leave (including bank holidays) and the option to buy an additional 5 days leave.
• Pension scheme– We offer up to 6% contributory pension.
• Flexible working – We will do what we can to make sure you work in a way that suits you
• Learning & Development Opportunities – We are one of the UK\’s largest charities and have a wide range of career opportunities. We also provide comprehensive learning opportunities for staff to develop themselves.
• Discounts – You\’ll have access to brilliant discounts through the Blue Light Discount Card and our own employee benefits platform.
• Wellbeing Support – Staff wellbeing is always priority. You\’ll have access to mental health and wellbeing support.
• Team Working – You will be working as part of a team that is supporting our mission of helping people in crisis.
• Cycle2Work -The cycle to work scheme enables you to lease a bicycle.
• Season ticket loan – We offer an interest free loan to buy a season ticket for travel between home and work.
At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.
Together we are the world\’s emergency responders
Supporter Care Officer - Fundraising employer: British Red Cross
Contact Detail:
British Red Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Care Officer - Fundraising
✨Tip Number 1
Get to know the organisation! Research the British Red Cross and its mission. Understanding their values and how they operate will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Supporter Care Officer, you'll need to engage with supporters effectively. Try role-playing common scenarios with friends or family to build your confidence in handling enquiries and complaints.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and may even share tips on what the hiring team is looking for in a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the team. Don’t forget to highlight your customer service experience!
We think you need these skills to ace Supporter Care Officer - Fundraising
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help others, so share specific examples that showcase your communication skills and enthusiasm for supporting people.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Supporter Care Officer role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit the bill.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Make sure to convey your passion for the role without rambling on too much!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to follow the application process step-by-step. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at British Red Cross
✨Know Your Stuff
Before the interview, make sure you understand the British Red Cross's mission and values. Familiarise yourself with their fundraising activities and supporter engagement strategies. This will help you demonstrate your genuine enthusiasm for helping people and show that you're aligned with their goals.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've delivered excellent customer service. Think about times when you handled difficult situations or complaints with compassion and professionalism. This will highlight your ability to thrive in a fast-paced environment and build meaningful relationships with supporters.
✨Practice Clear Communication
Since the role requires strong communication skills, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with a friend or family member, focusing on both verbal and written communication. This will help you feel more confident when engaging with the interviewers.
✨Be Ready for Complex Conversations
Expect questions that assess your ability to navigate complex conversations with care and confidence. Think about how you would approach sensitive topics or challenging enquiries from supporters. Showing that you can handle these situations with empathy will set you apart as a candidate.