At a Glance
- Tasks: Support individuals to reduce reliance on emergency care and navigate health systems.
- Company: Compassionate organisation focused on inclusive and equitable care.
- Benefits: Flexible working, 36 days leave, pension scheme, and wellbeing support.
- Other info: Join a supportive team dedicated to diversity and personal growth.
- Why this job: Make a real difference in people's lives and improve community health.
- Qualifications: Experience in casework and strong communication skills required.
The predicted salary is between 31262 - 31262 £ per year.
Location: Stockport, Greater Manchester (Hybrid home and office) with travel around the area
Salary: £31,262 per annum, pro rata
Hours: 35 per week
Contract: Permanent
Additional Requirement: To transport Service Users, applicants must have a full licence (2 years) and access to a vehicle which can be insured for business purposes.
Are you ready to make a real difference by helping people reduce their reliance on emergency care services? Do you want to help people navigate complex health and social care systems? Are you passionate about reducing unnecessary emergency service use and improving lives?
As a High Intensity Use Lead, you'll work directly with individuals who frequently access urgent care services. You'll help them identify unmet needs, build coping strategies, and connect with the right support. This role is vital in creating a more compassionate, efficient, and person-centred care environment.
What will a day in the life of a HIU Lead involve?
- Supporting individuals with complex needs to reduce their use of A&E, 999, and mental health services.
- Building strong relationships with health, social care, and emergency service partners.
- Creating personalised support plans and co-producing exit strategies with service users.
- Attending multi-disciplinary meetings and advocating for service users across agencies.
To be a successful HIU Lead, what will you need?
- Experience in casework across mental health, substance use, or other community-based services.
- Strong communication and coaching skills to influence and support vulnerable individuals.
- Confidence in managing safeguarding concerns and working independently.
- Emotional intelligence, resilience, and a commitment to inclusive practice.
Interested? The closing date for applications is 23.59hrs on Wednesday the 17th of June 2026 with interviews to follow the week commencing the 22nd of June.
In return for your commitment and expertise, you'll get:
- Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Learning & Development: A range of career & learning opportunities.
- Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
- Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
- Cycle2Work: Lease a bicycle through the scheme.
We are proud to be a Disability Confident and Carers Confident employer. We are dedicated to building an inclusive, equitable and wellbeing-focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti-racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.
HIU Lead in Stockport employer: British Red Cross
As a HIU Lead in Stockport, Greater Manchester, you will join a compassionate and inclusive organisation dedicated to improving lives by reducing reliance on emergency care services. With flexible working options, generous annual leave, and a strong focus on employee wellbeing and development, this role offers a meaningful opportunity to make a real difference in the community while enjoying a supportive work culture that values diversity and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land HIU Lead in Stockport
✨Tip Number 1
Network like a pro! Reach out to people in the health and social care sectors, especially those who work with emergency services. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for interviews by practising common questions related to casework and support strategies. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your emotional intelligence during interviews. Share examples of how you've supported vulnerable individuals in the past, highlighting your coaching skills and ability to build strong relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities tailored to your skills and passion for making a difference.
We think you need these skills to ace HIU Lead in Stockport
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the HIU Lead role. Highlight your experience in casework, especially in mental health or community services, and show how your skills align with our mission to support individuals in need.
Showcase Your Communication Skills:Since strong communication is key for this role, use your application to demonstrate your ability to connect with vulnerable individuals. Share examples of how you've influenced or supported others in the past, as this will resonate with us.
Be Authentic:We value emotional intelligence and resilience, so don’t be afraid to let your personality shine through. Share your passion for helping others and any personal experiences that have shaped your commitment to inclusive practice.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and understand why you’d be a great fit for the HIU Lead position!
How to prepare for a job interview at British Red Cross
✨Know Your Stuff
Make sure you understand the role of a HIU Lead inside and out. Familiarise yourself with the key responsibilities, like supporting individuals with complex needs and building relationships with health and social care partners. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Showcase Your Experience
Prepare to discuss your previous experience in casework, especially in mental health or community services. Think of specific examples where you've successfully supported vulnerable individuals or managed safeguarding concerns. This will demonstrate your capability and emotional intelligence, which are crucial for this role.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It’s not just about what you say, but how you engage with the interviewer. This skill is vital for a HIU Lead, as you'll need to connect with service users and understand their needs.
✨Emphasise Your Values
The organisation values compassion, inclusivity, and wellbeing. Be prepared to discuss how your personal values align with these principles. Share experiences that highlight your commitment to creating a supportive environment and how you’ve advocated for others in the past. This will resonate well with the interviewers and show that you’re a great fit for their culture.
