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- Tasks: Assist in running a charity shop, providing excellent customer service and managing volunteers.
- Company: Join the British Red Cross and make a meaningful impact in your community.
- Benefits: Flexible working hours, 36 days annual leave, and a contributory pension scheme.
- Why this job: Be part of a team that champions kindness and supports vital charity work.
- Qualifications: Retail experience, strong people skills, and a passion for customer service.
- Other info: Diverse and inclusive workplace with great career development opportunities.
The predicted salary is between 23620 - 29500 £ per year.
Location: Cirencester
Salary: £23,620 per annum, pro rata
Hours: 14 per week (includes weekend working)
Contract: Permanent
Are you a retail expert passionate about impacting meaningful change? We need a dynamic Assistant Shop Manager to join our friendly charity shop team. This fantastic opportunity will enable you to sharpen your retail skills while impacting the lives of people in your community, across the UK, and abroad.
What will a day in the life of an Assistant Shop Manager involve?
- Collaborating with the shop manager to run a profitable, customer-focussed shop that is the 'window of the British Red Cross' on the high street.
- Working on the shop floor, coordinating activity behind the scenes; no two days are the same.
- Fostering a brilliant shopping environment and providing an excellent customer experience in store.
- Overseeing a team of dedicated volunteers, delivering their induction, management, and development.
To be a successful Assistant Shop Manager, what will you need?
- Experience from working in a shop environment.
- Traits of a people-person, who enjoys providing an excellent customer experience, championing a team, and meeting people from all walks of life.
- A commercially savvy individual, with good awareness of financial targets and measures, alongside proven IT skills.
- The ability to work flexibly to the needs of the store.
Interested? The closing date for applications is 23.59 on Thursday 12th March 2026.
In return for your commitment and expertise, you’ll get:
- Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Learning & Development: A range of career & learning opportunities.
- Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
- Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
- Cycle2Work: Lease a bicycle through the scheme.
We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you’ll have the option to apply under the scheme. At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination.
Assistant Shop Manager in Southampton employer: British Red Cross
Contact Detail:
British Red Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Shop Manager in Southampton
✨Tip Number 1
Get to know the company! Research the British Red Cross and understand their mission. When you walk into that interview, show us how your values align with theirs. It’ll make a huge difference!
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you’ll come across as a confident retail superstar.
✨Tip Number 3
Show off your people skills! During the interview, share examples of how you've created a brilliant shopping environment or led a team. We want to see that you can foster a positive atmosphere for both customers and volunteers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows us you’re genuinely interested in the role and helps keep you fresh in our minds. Plus, it’s just good manners!
We think you need these skills to ace Assistant Shop Manager in Southampton
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for retail and charity work! Share why you want to be an Assistant Shop Manager and how you can make a difference in the community. A personal touch goes a long way!
Tailor Your CV: Make sure your CV highlights relevant experience in retail and team management. We want to see how your skills align with what we’re looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our shop. Be specific about your experience and how you can contribute to creating a fantastic shopping environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need there!
How to prepare for a job interview at British Red Cross
✨Know Your Charity
Before the interview, take some time to research the British Red Cross and its mission. Understand their values and how they impact the community. This will not only show your passion for the role but also help you connect your personal values with the organisation's goals.
✨Showcase Your Retail Experience
Be ready to discuss your previous retail experience in detail. Highlight specific examples where you've improved customer service or contributed to sales targets. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Demonstrate Team Leadership Skills
As an Assistant Shop Manager, you'll be overseeing volunteers. Prepare to share examples of how you've successfully led a team in the past. Talk about how you motivate others, handle conflicts, and ensure everyone feels valued and included.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the shop's current challenges, the team dynamics, or opportunities for development within the charity. This shows your genuine interest in the role and helps you assess if it's the right fit for you.