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- Tasks: Lead a team to deliver vital resources for those with mobility challenges.
- Company: Join a compassionate organisation dedicated to improving lives.
- Benefits: Enjoy flexible working, 36 days holiday, and a supportive environment.
- Other info: Be part of an inclusive culture that values diversity and wellbeing.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: A-level education or equivalent experience, strong communication, and team management skills.
The predicted salary is between 31261 - 31991 £ per year.
Location: Sheffield (On-site)
Salary: £31,261 to £31,991 per annum, pro rata
Hours: 35 per week (9 to 5 Mon-Fri)
Contract: Permanent
Are you an experienced leader and manager seeking a new opportunity? Could you make an important contribution to a vital service which positively improves the lives of people affected by a lack of mobility?
We have a unique opportunity for an Operations Support Manager to join our Mobility Aids Service based in Sheffield.
What will a day in the life of an Operations Support Manager involve?
- Lead the team to deliver high quality, safe and effective resources to support service users.
- Responsible for the development of the team to meet operational standards and enable them to support the strategic direction of MAS.
- Manages resource availability to ensure effective staffing levels in the contact centre at all times.
- Develops and maintains contingency arrangements for the use of volunteers to support contact handling arrangements at key times and at occasions of high demand.
- Accountable for the operation of the MAS Assistance Programme, in line with operational targets and service standards, ensuring confidentiality of the qualifying criteria at all times.
- Work with all hub teams, to implement a National Contact Handling service, including the processing of inbound calls, emails and web enquiries.
To be a successful Operations Support Manager, what will you need?
- Educated to A level standard (or equivalent or through experience).
- Managing risk within the workplace.
- Ability to lead and manage a team.
- Excellent communications skills - written and verbal.
- Analytical skills.
- Ability to work with minimum supervision.
- Staff and volunteer management within agreed organisational policies.
- Operational knowledge of ELMS and MOOM (Desirable).
Interested?
The closing date for applications is 23.59hrs on Friday 22nd of May 2026 with interviews to follow.
In return for your commitment and expertise, you'll get:
- Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Learning & Development: A range of career & learning opportunities.
- Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
- Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
- Cycle2Work: Lease a bicycle through the scheme.
We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.
We are dedicated to building an inclusive, equitable and wellbeing-focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti-racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.
Together, we are the world's emergency responders.
Operations Support Manager in Sheffield employer: British Red Cross
Contact Detail:
British Red Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Manager in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Operations Support Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially around mobility aids and support services. Think about how your experience aligns with their mission and be ready to share specific examples.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do mock interviews with you. This will help you feel more confident and articulate when discussing your leadership skills and operational knowledge.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team and making a difference!
We think you need these skills to ace Operations Support Manager in Sheffield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Support Manager role. Highlight your leadership experience and how it aligns with our mission to improve lives through mobility aids.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past roles that showcase your ability to manage teams, handle operational challenges, and communicate effectively.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us see your potential quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at British Red Cross
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Operations Support Manager. Familiarise yourself with the Mobility Aids Service and how it operates. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Leadership Skills
As a leader, it's crucial to demonstrate your ability to manage and develop a team. Prepare examples from your past experiences where you've successfully led a team, managed resources, or improved operational standards. Be ready to discuss how you can contribute to their strategic direction.
✨Communicate Clearly and Confidently
Excellent communication skills are key for this role. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to questions and respond thoughtfully, showcasing your verbal communication prowess.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and analytical skills. Think of situations where you've had to manage risks or handle high-demand periods. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.