At a Glance
- Tasks: Support individuals to reduce emergency service use and navigate health systems.
- Company: Compassionate organisation focused on inclusive care and community support.
- Benefits: Flexible working, 36 days leave, pension scheme, and wellbeing support.
- Other info: Join a diverse team dedicated to equity and personal growth.
- Why this job: Make a real difference in people's lives and improve community health.
- Qualifications: Experience in casework and strong communication skills required.
The predicted salary is between 31262 - 31262 £ per year.
Location: Sheffield, South Yorkshire, (Hybrid home and office) with travel around the area
Salary: £31,262 per annum
Hours: 35 per week
Contract: Permanent
Additional Requirement: To transport Service Users, applicants must have a full licence (2 years) and access to a vehicle which can be insured for business purposes.
Are you ready to make a real difference by helping people reduce their reliance on emergency care services? Do you want to help people navigate complex health and social care systems? Are you passionate about reducing unnecessary emergency service use and improving lives?
As a High Intensity Use Lead, you'll work directly with individuals who frequently access urgent care services. You'll help them identify unmet needs, build coping strategies, and connect with the right support. This role is vital in creating a more compassionate, efficient, and person-centred care environment.
What will a day in the life of a HIU Lead involve?
- Supporting individuals with complex needs to reduce their use of A&E, 999, and mental health services.
- Building strong relationships with health, social care, and emergency service partners.
- Creating personalised support plans and co-producing exit strategies with service users.
- Attending multi-disciplinary meetings and advocating for service users across agencies.
To be a successful HIU Lead, what will you need?
- Experience in casework across mental health, substance use, or other community-based services.
- Strong communication and coaching skills to influence and support vulnerable individuals.
- Confidence in managing safeguarding concerns and working independently.
- Emotional intelligence, resilience, and a commitment to inclusive practice.
Interested? The closing date for applications is 23.59hrs on Wednesday the 17th of June 2026 with interviews to follow the week commencing the 22nd of June.
In return for your commitment and expertise, you'll get:
- Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
- Holidays: 36 days annual leave (including bank holidays) option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Learning & Development: A range of career & learning opportunities.
- Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
- Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
- Cycle2Work: Lease a bicycle through the scheme.
We are proud to be a Disability Confident and Carers Confident employer. We are dedicated to building an inclusive, equitable and wellbeing-focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti-racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed. Together, we are the world's emergency responders.
Locations
HIU Lead in Sheffield, Yorkshire employer: British Red Cross
As a HIU Lead in Sheffield, you will join a compassionate and inclusive organisation dedicated to improving lives by reducing reliance on emergency care services. With flexible working options, generous annual leave, and a strong focus on employee wellbeing and development, this role offers a meaningful opportunity to make a real difference in the community while enjoying a supportive work culture that values diversity and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land HIU Lead in Sheffield, Yorkshire
✨Tip Number 1
Network like a pro! Reach out to people in the health and social care sectors, especially those who work with emergency services. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by practising common questions related to casework and support strategies. We recommend role-playing with a friend or using online resources to boost your confidence.
✨Tip Number 3
Show your passion for the role! When you get the chance to speak with potential employers, share your experiences and why you're committed to improving lives through compassionate care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team at StudySmarter.
We think you need these skills to ace HIU Lead in Sheffield, Yorkshire
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the HIU Lead role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills:Don’t just list your qualifications; demonstrate how your skills in communication, coaching, and casework can make a difference. We want to see real examples of how you've supported individuals in the past.
Be Authentic:Let your personality shine through! We value emotional intelligence and resilience, so share your passion for helping others and any personal experiences that have shaped your approach to care.
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at British Red Cross
✨Know Your Stuff
Before the interview, make sure you understand the role of a HIU Lead inside and out. Familiarise yourself with the challenges faced by individuals using emergency services and think about how your experience in casework can help address these issues.
✨Show Your Passion
This role is all about making a difference, so let your passion shine through! Share personal stories or experiences that highlight your commitment to supporting vulnerable individuals and improving their lives.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, especially around safeguarding and building relationships. Think of examples from your past work where you've successfully navigated complex cases or collaborated with other agencies.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the support available for staff, or how success is measured in this role. This shows your genuine interest and helps you assess if the organisation is the right fit for you.
