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- Tasks: Lead a team to help people transition from hospital to home with care and dignity.
- Company: Join the British Red Cross, a leader in emergency response and community support.
- Benefits: Enjoy flexible working, 36 days holiday, and a contributory pension scheme.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Experience in team management and strong communication skills are essential.
- Other info: Be part of a diverse team that values inclusion and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Service Coordinator
Location: Hove, with travel around the East Sussex area. Salary: £23,590 to £25,155 per annum, pro rata. Hours: 28 per week. Contract: Permanent. Additional Requirement: full licence and access to vehicle.
Are you ready to lead a team that helps people move from hospital to home with dignity and care? Do you thrive in a fast‑paced environment where no two days are the same? Are you passionate about supporting people in crisis and making a real difference in your community? As a Service Coordinator, you’ll be the vital link between hospital referrals and care at home. You’ll manage a team of staff and volunteers, ensuring services are delivered safely, efficiently, and with heart. This role is central to our mission of connecting human kindness with human crisis.
What will a day in the life of a Service Coordinator involve?
- Acting as the main point of contact for hospital and community referrals.
- Coordinating and supporting a team of staff and volunteers to deliver services.
- Monitoring service delivery, maintaining accurate records, and ensuring quality standards are met.
- Attending hospital meetings, managing the service budget, and stepping in to support frontline delivery when needed.
To be a successful Service Coordinator, what will you need?
- Experience managing or supervising people and working in a team environment.
- Strong communication skills and the ability to build relationships with health and social care professionals.
- Confidence using IT systems and managing service records.
- A flexible approach, with a willingness to work evenings, be on‑call, and respond to emergencies.
Interested? The closing date for applications is 23.59 on Sunday 8th February 2026.
In return for your commitment and expertise, you’ll get:
- Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Learning & Development: A range of career & learning opportunities.
- Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
- Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
- Cycle2Work: Lease a bicycle through the scheme.
We are proud to be part of the Disability Confident scheme for UK‑based roles. During your application, you\’ll have the option to apply under the scheme. At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network. Together, we are the world\’s emergency responders.
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Service Coordinator employer: British Red Cross
Contact Detail:
British Red Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to your contacts in the health and social care sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Coordinator role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team management and service delivery. We suggest role-playing with a friend or using online resources to boost your confidence and communication skills.
✨Tip Number 3
Showcase your flexibility! Be ready to discuss how you can handle on-call situations and emergencies. We want to see that you’re adaptable and can think on your feet when things get hectic.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Coordinator role. Highlight your experience in managing teams and working with health and social care professionals, as this will show us you’re a great fit for the position.
Showcase Your Communication Skills: Since strong communication is key for this role, don’t forget to demonstrate your ability to build relationships in your application. Use examples from your past experiences where you’ve successfully coordinated with others.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read, so make sure to organise your thoughts and avoid unnecessary jargon.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at British Red Cross
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Service Coordinator. Familiarise yourself with the key tasks like coordinating referrals and managing service delivery. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role involves managing a team and building relationships with health and social care professionals, be ready to share examples of how you've successfully led teams or collaborated with others. Highlight your communication skills and any relevant experiences that showcase your ability to connect with people.
✨Be Prepared for Scenario Questions
Expect questions that ask how you'd handle specific situations, especially emergencies or challenges in service delivery. Think of examples from your past experience where you had to think on your feet or adapt quickly. This will show your flexibility and problem-solving skills.
✨Demonstrate Your IT Savvy
As the role requires confidence in using IT systems, be prepared to discuss your experience with managing service records and any relevant software. If you have specific examples of how you've used technology to improve processes or maintain records, make sure to mention them!
