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- Tasks: Assist with administration tasks and provide support to the Health and Care Services team.
- Company: Join the British Red Cross, a leading humanitarian organisation making a difference.
- Benefits: Enjoy flexible working, generous holidays, and access to wellbeing support.
- Why this job: Be part of a collaborative team that values diversity and social impact.
- Qualifications: Strong communication skills and experience in administration are essential.
- Other info: Work between Reading offices and enjoy opportunities for learning and development.
The predicted salary is between 24000 - 36000 £ per year.
Social network you want to login/join with:
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Client:
British Red Cross
Location:
Reading
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
d9af449343b8
Job Views:
3
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
About The Role Service Administration Assistant
Location: Reading
Salary: £, per annum
Hours: per week (days Wednesday & Thursday – am to pm)
Contract: Permanent
Do you have an excellent telephone manner and experience in general administration duties? If you would love to be part of a team providing crucial assistance to vital services, read on… You will assist the Health and Care Services in Berkshire and the wider Business Support team across the South and Channel Islands.
What will a day in the life of a Service Administration Assistant involve?
- Providing efficient, professional assistance to colleagues, members of the public and external organisations.
- Being confident answering telephone enquiries.
- General administrative duties, including dealing with incoming and outgoing emails.
- Organising meetings and taking notes.
- Data entry and preparing reports with great accuracy.
What do you need to be a successful Service Administration Assistant?
- Strong communication skills. Ability to deliver clear communications both verbally and in writing.
- Experience in dealing with telephone enquiries in a competent manner.
- Enthusiasm about customer service whilst maintaining great attention to detail.
- Excellent administration skills.
- IT literacy, particularly with Microsoft packages.
You will be working between British Red Cross office in Reading and Reading Borough Council offices. You must have the ability to work autonomously as well as part of a greater team.
Interested? The closing date for your application is on 31st July.
In return for your commitment and expertise, you’ll get:
- Holidays: days annual leave (including bank holidays) + option to buy extra days.
- Pension scheme: Up to % contributory pension.
- Flexible working: We do our best to accommodate your preferred work style.
- Learning & Development: Wide range of career opportunities + comprehensive learning.
- Discounts: Access to Blue Light Discount Card and employee benefits platform.
- Wellbeing Support: Access to mental health and wellbeing assistance.
- Team Working: Support our mission in a collaborative team.
- CycleWork: Lease a bicycle through the scheme.
- Season ticket loan: Interest-free loan for commuting expenses.
At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Young Staff Network.
Together, we are the world\’s emergency responders
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Service Administration Assistant employer: British Red Cross
Contact Detail:
British Red Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administration Assistant
✨Tip Number 1
Familiarise yourself with the British Red Cross and their mission. Understanding their values and services will help you demonstrate your enthusiasm for the role during any interviews or discussions.
✨Tip Number 2
Practice your telephone communication skills. Since the role requires handling enquiries over the phone, consider role-playing scenarios with a friend to build confidence and clarity in your responses.
✨Tip Number 3
Brush up on your IT skills, particularly with Microsoft Office. Being proficient in these tools is essential for data entry and report preparation, so consider taking an online course if you need a refresher.
✨Tip Number 4
Network with current or former employees of the British Red Cross. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Service Administration Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Emphasise your strong communication skills and any specific IT literacy, particularly with Microsoft packages, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the British Red Cross. Mention your ability to handle telephone enquiries and your attention to detail in administrative tasks. Make it personal and engaging.
Highlight Relevant Experience: In your application, provide examples of previous roles where you demonstrated excellent telephone manners and administrative skills. Use specific instances to illustrate how you successfully managed similar responsibilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Service Administration Assistant role.
How to prepare for a job interview at British Red Cross
✨Showcase Your Communication Skills
As a Service Administration Assistant, strong communication skills are essential. During the interview, make sure to demonstrate your ability to articulate your thoughts clearly and confidently, both verbally and in writing.
✨Prepare for Telephone Enquiries
Since the role involves handling telephone enquiries, practice answering common questions you might face. This will help you convey your competence and confidence in dealing with callers effectively.
✨Highlight Your Administrative Experience
Be ready to discuss your previous administrative roles and the specific tasks you handled. Emphasise your attention to detail and how you managed data entry, organised meetings, and prepared reports accurately.
✨Demonstrate Enthusiasm for Customer Service
The British Red Cross values customer service highly. Show your enthusiasm for helping others and your commitment to providing excellent support, as this aligns with their mission and values.
