At a Glance
- Tasks: Lead projects to improve income processing and optimise data flows.
- Company: Join the British Red Cross, a compassionate and inclusive organisation.
- Benefits: Flexible working, 36 days leave, pension scheme, and wellbeing support.
- Other info: Be part of a culture that values diversity and promotes career growth.
- Why this job: Make a real impact while working with a dedicated team on meaningful projects.
- Qualifications: Experience in operational improvements and strong knowledge of income processing.
The predicted salary is between 29803 - 33500 £ per year.
Location: London (hybrid role between home and our Moorgate office, EC2Y 9AL)
Contract: Permanent
Hours: 35 hours per week, Monday to Friday
Salary Range: £29,803 - £33,500 (plus ILW, if residing & working in London) per annum
At the British Red Cross, we’re looking for a Senior Income Processing Officer to join our Income Processing Team in London. Can you help to deliver end-to-end improvement projects across the Income Processing pipeline? Can you lead on monitoring and optimising income data flows, identifying and resolving issues, supporting system development, and embed workflow improvements and automations? If this sounds like a challenge you’ll relish then please read on!
A day in the life of our Senior Income Processing Officer:
Reporting to the Income Processing Manager you’ll be responsible for fast tracking process improvements as we move from our legacy CRM system to Salesforce. You’ll challenge the status quo and end-to-end processes that are embedded in our current delivery models. You’ll be improvement-focused; making sure solutions are robust, scalable and seamlessly integrated into business-as-usual processes throughout our migration to Salesforce and beyond.
Your responsibilities:
- Leading end-to-end project management to deliver workflow automations and redesigned income processes that align with strategic business goals.
- Developing performance metrics, process maps, and training workshops to demonstrate efficiency savings and support continuous improvement.
- Collaborating with stakeholders to determine scope, risks, and operational testing while managing wider project impacts.
- Communicating updates and risks clearly to all audiences, fostering a culture of continuous improvement and feedback.
- Ensuring all improvements align with compliance requirements, financial controls and organisational standards.
- Serving as the subject matter expert on income pathways and data flows between banks, fundraising platforms, CRMs, and finance systems.
- Supporting day-to-day income processing across multiple channels.
- Ensuring accurate and timely month-end reconciliations by resolving exceptions and confirming income is processed, coded and recorded within deadlines.
To be a successful Senior Income Processing Officer you’ll need:
- Demonstrable experience leading end-to-end operational or workflow improvement initiatives in a complex, high-volume environment.
- Strong working knowledge of income processing, fundraising operations or financial data flows.
- Proven ability to diagnose root-cause operational or system issues, analyse process or data behaviour.
- Ability to translate insights into practical, compliant and scalable solutions.
- Experience contributing as an operational subject matter expert to system or process change, including testing, implementation and post-deployment assurance.
- Ability to plan, prioritise and organise work independently, managing competing priorities while collaborating effectively with colleagues across various teams.
- Effective communication and strong stakeholder management skills, tailoring your message to various audiences.
In return for your commitment and expertise, you’ll get:
- Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days (per annum).
- Pension scheme: Up to 6% contributory pension.
- Learning & Development: A range of career & learning opportunities.
- Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
- Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
- Cycle2Work: Lease a bicycle through the scheme.
We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme. We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.
Senior Income Processing Officer employer: British Red Cross
At the British Red Cross, we pride ourselves on being an exceptional employer that champions flexibility and inclusivity. Our hybrid working model allows you to balance your professional and personal life while enjoying generous benefits such as 36 days of annual leave and a robust pension scheme. With a strong focus on employee growth and a culture that values diversity and wellbeing, you'll find meaningful opportunities to develop your career in a supportive environment dedicated to making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Income Processing Officer
✨Tip Number 1
Get to know the company inside out! Research the British Red Cross, their values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to income processing and workflow improvements. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your experience effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Senior Income Processing Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with income processing and workflow improvements. We want to see how your skills align with the role of Senior Income Processing Officer!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve led successful projects or improved processes in previous roles. We love seeing tangible results that demonstrate your impact!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to communicate your ideas, as effective communication is key for this role. We appreciate clarity!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Don’t miss out on this opportunity!
How to prepare for a job interview at British Red Cross
✨Know Your Income Processing Inside Out
Make sure you brush up on your knowledge of income processing and fundraising operations. Be ready to discuss specific examples from your past experience where you've led workflow improvements or tackled operational challenges. This will show that you’re not just familiar with the concepts, but that you can apply them effectively.
✨Demonstrate Project Management Skills
Prepare to talk about your experience with end-to-end project management. Think of a few key projects where you’ve successfully implemented process changes or automations. Highlight how you managed timelines, collaborated with stakeholders, and ensured compliance throughout the project lifecycle.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss how you diagnose root-cause issues in complex systems. Prepare a couple of scenarios where you identified a problem, analysed the data behaviour, and translated those insights into practical solutions. This will demonstrate your analytical skills and your ability to think critically under pressure.
✨Communicate Effectively with Stakeholders
Since strong communication is key for this role, practice how you would tailor your message to different audiences. Think about how you would explain technical details to non-technical stakeholders. Being able to convey complex information clearly will set you apart as a candidate who can bridge gaps between teams.
