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- Tasks: Lead a team to support individuals in crisis and drive positive change.
- Company: Join the British Red Cross, a leader in humanitarian support.
- Benefits: Flexible working, 36 days leave, pension scheme, and wellbeing support.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Degree level qualification and experience in casework and community services.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 36153 - 37609 £ per year.
Senior Casework Manager
Location: Shrewsbury (Hybrid between home and in the community)
Salary £36,153 to £37,609 per annum
Hours: 35 per week
Contract: Permanent
A full UK driving licence and access to a vehicle are mandatory.
Looking for more than just a management role? Join a team that\’s reshaping how we support those in crisis . If you\’re passionate about frontline operations, innovative solutions, and leading a team that truly changes lives , read on!
We need you to join our High Intensity Use (HIU) Programme, an innovative initiative supporting individuals who frequently rely on urgent and emergency care. Many of the people we work with face complex challenges, including substance misuse, mental health struggles, and social isolation . This service is about changing lives, changing perceptions, and breaking barriers to recovery.
Your expertise and leadership could be the key to helping someone regain control, rebuild resilience, and find hope. Whether it\’s helping someone access treatment, find stable housing, or simply feel supported, your work will empower people to achieve what truly matters to them.
This role is about more than just managing a service, it\’s about making a real difference. You\’ll be there in people\’s most vulnerable moments, witnessing the impact of your team\’s efforts first hand. Are you ready to lead with purpose? Could you drive real change? W e want to hear from you!
What does a day in the life of a Senior Casework Manager look like?
- Based in the community, you will work with a rolling caseload. You will help to identify and address unmet social needs that may be worsening physical and/or mental health. As well as supervising your team, you will hold your own caseload. You\’ll drive outcomes for service-users and the system while ensuring quality interventions.
- Supporting people who may have complex presentations, mental health, multiple long-term conditions, adverse traumatic experiences.
- Improving individuals\’ self-management techniques, focussing on strength-based interventions, leading to improved wellbeing and confidence. You will carefully monitor care co-ordination, advocating for access and addressing health inequalities. You will need to know how the system works and how to gain access for people who are falling through the gaps.
To be a successful Senior Casework Manager, what do you need?
- Qualification to degree level (or equivalent by experience).
- Casework experience delivering community based services within areas of alcohol and substance misuse and mental and physical health conditions. Experience developing person centred support plans, engaging in a trauma informed way and managing risk dynamically.
- Experience in m anagement of staff, volunteers, services and projects, responding to and prioritising competing demands.
- Experience in health, social care, or a voluntary organisation, delivering quality services while driving improvements.
- Being authentic with an exceptionally strong ability to connect as people you will help are often suspicious of formality and offers of support. Resilience and motivation, demonstrating compassion, strong negotiation skills and patience.
Candidates will ideally live around the Shropshire area as the role requires knowledge on local services.
Sound like you? The closing date for your application is 23.59 on Sunday 12th October 2025.
First interviews are expected to take place on Monday 27th October with second interviews planned for Friday 31st October.
Expected start date for the role is 1st December 2025.
In return for your commitment and expertise, you\’ll get:
- Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Learning & Development: A range of career & learning opportunities.
- Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform..
- Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
- Cycle2Work: Lease a bicycle through the scheme.
We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you\’ll have the option to apply under the scheme.
At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.
Together, we are the world\’s emergency responders
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Senior Casework Manager employer: British Red Cross
Contact Detail:
British Red Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Casework Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the field of casework and social care. Attend local events or online webinars to meet people who can give you insights or even refer you to opportunities.
✨Tip Number 2
Prepare for those interviews! Research the organisation and its values, especially around supporting individuals in crisis. Be ready to share your experiences and how they align with their mission to drive real change.
✨Tip Number 3
Showcase your leadership skills! During interviews, highlight specific examples where you've led teams or projects that made a difference. This is your chance to demonstrate how you can empower others and improve wellbeing.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining a team that’s reshaping support for those in need.
We think you need these skills to ace Senior Casework Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for frontline operations and supporting those in crisis shine through. We want to see how your experiences align with our mission to make a real difference in people's lives.
Tailor Your Experience: Make sure to highlight your relevant casework experience, especially in areas like mental health and substance misuse. We’re looking for specific examples that demonstrate your ability to manage complex situations and lead a team effectively.
Be Authentic: Remember, authenticity is key! Use a conversational tone in your application to connect with us. We appreciate candidates who can relate to the individuals we support, so don’t be afraid to share your personal approach to building trust.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our values there!
How to prepare for a job interview at British Red Cross
✨Know Your Stuff
Make sure you’re well-versed in the specifics of the High Intensity Use (HIU) Programme. Understand the challenges faced by individuals relying on urgent care, and be ready to discuss how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Prepare examples that highlight your management experience, especially in community-based services. Be ready to talk about how you've successfully led teams, developed person-centred support plans, and navigated complex situations.
✨Connect Authentically
Since the role requires building trust with vulnerable individuals, practice how you can convey empathy and authenticity during the interview. Share stories that demonstrate your ability to connect with people who may be suspicious of formal support.
✨Research Local Services
Familiarise yourself with local services in the Shropshire area. Being knowledgeable about available resources will show your commitment to helping service-users access the support they need and will set you apart from other candidates.
