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- Tasks: Lead a team to support individuals facing complex challenges and drive real change in their lives.
- Company: Join the British Red Cross, a leader in humanitarian support and community care.
- Benefits: Enjoy flexible working, 36 days annual leave, and a strong pension scheme.
- Why this job: Make a meaningful impact on people's lives while developing your leadership skills.
- Qualifications: Degree-level qualification and experience in casework and community services required.
- Other info: Be part of a diverse and inclusive team committed to making a difference.
The predicted salary is between 36153 - 37609 £ per year.
Senior Casework Manager
Location: Shrewsbury (Hybrid between home and in the community)
Salary £36,153 to £37,609 per annum
Hours: 35 per week
Contract: Permanent
A full UK driving licence and access to a vehicle are mandatory.
Looking for more than just a management role? Join a team that\’s reshaping how we support those in crisis . If you\’re passionate about frontline operations, innovative solutions, and leading a team that truly changes lives , read on!
We need you to join our High Intensity Use (HIU) Programme, an innovative initiative supporting individuals who frequently rely on urgent and emergency care. Many of the people we work with face complex challenges, including substance misuse, mental health struggles, and social isolation . This service is about changing lives, changing perceptions, and breaking barriers to recovery.
Your expertise and leadership could be the key to helping someone regain control, rebuild resilience, and find hope. Whether it\’s helping someone access treatment, find stable housing, or simply feel supported, your work will empower people to achieve what truly matters to them.
This role is about more than just managing a service, it\’s about making a real difference. You\’ll be there in people\’s most vulnerable moments, witnessing the impact of your team\’s efforts first hand. Are you ready to lead with purpose? Could you drive real change? W e want to hear from you!
What does a day in the life of a Senior Casework Manager look like?
- Based in the community, you will work with a rolling caseload. You will help to identify and address unmet social needs that may be worsening physical and/or mental health. As well as supervising your team, you will hold your own caseload. You\’ll drive outcomes for service-users and the system while ensuring quality interventions.
- Supporting people who may have complex presentations, mental health, multiple long-term conditions, adverse traumatic experiences.
- Improving individuals\’ self-management techniques, focussing on strength-based interventions, leading to improved wellbeing and confidence. You will carefully monitor care co-ordination, advocating for access and addressing health inequalities. You will need to know how the system works and how to gain access for people who are falling through the gaps.
To be a successful Senior Casework Manager, what do you need?
- Qualification to degree level (or equivalent by experience).
- Casework experience delivering community based services within areas of alcohol and substance misuse and mental and physical health conditions. Experience developing person centred support plans, engaging in a trauma informed way and managing risk dynamically.
- Experience in m anagement of staff, volunteers, services and projects, responding to and prioritising competing demands.
- Experience in health, social care, or a voluntary organisation, delivering quality services while driving improvements.
- Being authentic with an exceptionally strong ability to connect as people you will help are often suspicious of formality and offers of support. Resilience and motivation, demonstrating compassion, strong negotiation skills and patience.
Candidates will ideally live around the Shropshire area as the role requires knowledge on local services.
Sound like you? The closing date for your application is 23.59 on Sunday 12th October 2025.
First interviews are expected to take place on Monday 27th October with second interviews planned for Friday 31st October.
Expected start date for the role is 1st December 2025.
In return for your commitment and expertise, you\’ll get:
- Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Learning & Development: A range of career & learning opportunities.
- Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform..
- Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
- Cycle2Work: Lease a bicycle through the scheme.
We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you\’ll have the option to apply under the scheme.
At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.
Together, we are the world\’s emergency responders
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Senior Casework Manager employer: British Red Cross
Contact Detail:
British Red Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Casework Manager
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in making a difference with them.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for your interview. It’s all about building connections and getting insider info!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past where you've made a real impact, especially in challenging situations. This is your chance to showcase your leadership skills and how you can drive change.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Casework Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for frontline operations and supporting those in crisis shine through. We want to see how your experiences align with our mission to make a real difference in people's lives.
Tailor Your Experience: Make sure to highlight your casework experience and any relevant qualifications. We’re looking for someone who understands the complexities of mental health and substance misuse, so be specific about how your background fits the bill.
Be Authentic: Remember, we value authenticity! Use a conversational tone in your application to connect with us. Show that you can relate to the individuals we support, as many may be wary of formalities.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process.
How to prepare for a job interview at British Red Cross
✨Know Your Stuff
Make sure you understand the role of a Senior Casework Manager inside out. Familiarise yourself with the HIU Programme and the specific challenges faced by individuals in crisis. This will help you demonstrate your passion and knowledge during the interview.
✨Showcase Your Experience
Prepare to discuss your casework experience, especially in areas like substance misuse and mental health. Have specific examples ready that highlight your ability to develop person-centred support plans and manage risk dynamically. This will show them you’re the right fit for their team.
✨Connect Authentically
Since the role involves working with vulnerable individuals, it’s crucial to convey your authentic self. Practice how you can express compassion and understanding, as well as your strong negotiation skills. They want to see that you can connect with people on a personal level.
✨Research Local Services
As knowledge of local services is important, do some homework on Shropshire's community resources. Being able to discuss these during your interview will not only impress them but also show your commitment to helping those who may fall through the gaps.
