At a Glance
- Tasks: Be the first point of contact for customers, resolving queries and managing workflows.
- Company: Join a compassionate charity focused on making a real difference.
- Benefits: Enjoy flexible working, 36 days leave, and career development opportunities.
- Other info: Proud to be a Disability Confident employer promoting inclusivity and wellbeing.
- Why this job: Make an impact while developing your skills in a dynamic team environment.
- Qualifications: Strong computer skills, excellent communication, and a collaborative mindset.
The predicted salary is between 24479 - 24479 £ per year.
Location: Manchester (Hybrid - 2 days per week at our Salford office)
Salary: £24,479 per annum
Hours: 35 per week (Monday - Friday)
Contract Type: Permanent
Are you passionate about making a difference and providing exceptional customer service? Do you thrive in a dynamic environment where teamwork and collaboration are key? Join our team as a Key Accounts Executive! You'll be the first point of contact for our customers; handling calls and emails to resolve issues quickly. You'll manage workflows, plan first aid resources, and support third-party customers. Your tasks will include admin work, improving processes, and keeping databases up-to-date.
Teamwork is vital! You'll share feedback, advocate for customers, and schedule training sessions. Participate in meetings, support your peers, and maintain strong digital relationships. You'll manage your schedule while considering team needs and uphold our charity's values of integrity and commitment. This is your chance to make a real impact, develop your skills, and be part of a compassionate, dynamic team. If you're ready to grow with us, we want to hear from you!
What will a day in the life of a Key Accounts Executive involve? You'll be:
- Handling inbound calls and emails from customers, focusing on resolving their queries at first contact.
- Coordinating customer workflows, including resource planning for first aid requirements and managing third-party customer needs.
- Providing administrative and analytical support to enhance processes and systems, ensuring they meet customer requirements.
- Maintaining accurate Customer Relationship Management (CRM) and booking databases, keeping all customer information updated.
- Participating in team meetings and supporting your colleagues, fostering a positive and productive work environment.
- Collaborating with internal teams to share customer feedback, review processes, and schedule training sessions.
What skills will you require to be a successful Key Account Executive? You'll need:
- Strong computer skills and the ability to manage and prioritise tasks effectively.
- Excellent communication skills in writing, speaking, and digital formats.
- The ability to maintain high work standards and follow processes.
- Great multitasking skills and experience working with targets.
- A collaborative approach, working well with others across different levels.
- A commitment to inclusive practices and promoting diversity.
Interested? Closing date for applications will be 23.59 on Thursday 27th August 2026. Interviews will take place soon after.
In return for your commitment and expertise, you’ll get:
- Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
- Holidays: 36 days annual leave (including bank holidays) plus the option to buy extra leave.
- Pension Scheme: Up to 6% contributory pension.
- Recognition Platform: Managers can reward great work with retail vouchers.
- Discounts: Discounts through our Reward Gateway, Blue Light Card, Tickets for Good, and more.
- Learning & Development: A range of career and learning opportunities.
- Will Writing Service: Access to a free will writing service.
- Death in Service: A tax‑free lump sum paid to your beneficiary in the event of your death.
- Cycle2Work: Lease a bicycle through the scheme.
We are proud to be a Disability Confident and Carers Confident employer. We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.
Together, we are the world's emergency responders.
Key Account Executive in Salford employer: British Red Cross
The British Red Cross is an exceptional employer, offering a supportive and flexible work environment in Glasgow that prioritises the well-being of both employees and those they serve. With a strong commitment to employee growth and development, the organisation provides comprehensive benefits and fosters a culture of compassion and teamwork, making it an ideal place for individuals passionate about making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Executive in Salford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at British Red Cross. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like British Red Cross before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Key Account Executive in Salford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to British Red Cross:Your cover letter is your chance to shine! Tell us why you want to work at British Red Cross specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at British Red Cross!
How to prepare for a job interview at British Red Cross
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
