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- Tasks: Help run a charity shop, providing excellent customer service and managing a team of volunteers.
- Company: Join the British Red Cross and make a meaningful impact in your community.
- Benefits: Enjoy flexible working, 36 days holiday, and great learning opportunities.
- Other info: Inclusive environment with diverse teams and excellent career growth potential.
- Why this job: Be part of a team that champions kindness and supports vital charity work.
- Qualifications: Retail experience and a passion for customer service are essential.
The predicted salary is between 25458 - 25458 £ per year.
Location: Hay on Wye
Salary: £25,458 per annum, pro rata
Hours: 21 per week
Contract: Fixed term for 6 months
Are you a retail expert passionate about impacting meaningful change? We need a dynamic Assistant Shop Manager to join our friendly charity shop team. This fantastic opportunity will enable you to sharpen your retail skills while impacting the lives of people in your community, across the UK, and abroad.
What will a day in the life of an Assistant Shop Manager involve?
- Collaborating with the shop manager to run a profitable, customer-focussed shop that is the 'window of the British Red Cross' on the high street.
- Working on the shop floor, coordinating activity 'behind the scenes'; no two days are the same.
- Fostering a brilliant shopping environment and providing an excellent customer experience in store.
- Overseeing a team of dedicated volunteers, delivering their induction, management, and development.
To be a successful Assistant Shop Manager, what will you need?
- Experience working in a shop environment.
- People-person traits, enjoying providing an excellent customer experience, championing a team, and meeting people from all walks of life.
- Commercial awareness of financial targets and measures, alongside proven IT skills.
- The ability to work flexibly to the needs of the store.
Interested? The closing date for applications is 23.59 on Monday 25th May 2026.
In return for your commitment and expertise, you'll get:
- Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Learning & Development: A range of career & learning opportunities.
- Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
- Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
- Cycle2Work: Lease a bicycle through the scheme.
We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme. At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination.
Assistant Shop Manager in Ross on Wye employer: British Red Cross
Contact Detail:
British Red Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Shop Manager in Ross on Wye
✨Tip Number 1
Get to know the charity shop scene! Visit a few local shops, chat with the staff, and understand what makes them tick. This will give you insights that can help you stand out during interviews.
✨Tip Number 2
Network like a pro! Connect with people in the retail and charity sectors on LinkedIn. You never know who might have a lead on your dream Assistant Shop Manager role!
✨Tip Number 3
Prepare for your interview by practising common questions related to retail management and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at the British Red Cross.
We think you need these skills to ace Assistant Shop Manager in Ross on Wye
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for retail and charity work! Share why you want to be an Assistant Shop Manager and how you can make a difference in the community. A personal touch goes a long way!
Tailor Your CV: Make sure your CV highlights your retail experience and people skills. We want to know about your previous roles and how they’ve prepared you for this position. Customising your CV shows us you’re serious about the role!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain how your values align with ours and why you’re the perfect fit for our team. Keep it friendly and engaging – we love personality!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at British Red Cross
✨Know Your Charity
Before the interview, take some time to research the British Red Cross and its mission. Understand their values and how they impact the community. This will not only show your genuine interest but also help you articulate how you can contribute to their goals.
✨Showcase Your Retail Experience
Be ready to discuss your previous retail experience in detail. Highlight specific examples where you've improved customer service or contributed to sales targets. Use metrics if possible, as this demonstrates your commercial savvy and ability to meet financial measures.
✨Demonstrate Team Leadership Skills
As an Assistant Shop Manager, you'll be overseeing volunteers. Prepare to share examples of how you've successfully managed or motivated a team in the past. Discuss your approach to training and developing others, as this is key to fostering a brilliant shopping environment.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the shop's operations, team dynamics, and how success is measured. This shows your enthusiasm for the role and helps you gauge if the position aligns with your career goals.