At a Glance
- Tasks: Support the shop manager in running a vibrant charity shop and enhancing customer experience.
- Company: Join the British Red Cross, making a real difference in your community.
- Benefits: Enjoy flexible working, 36 days holiday, and a contributory pension scheme.
- Other info: Inclusive culture focused on wellbeing and personal development.
- Why this job: Be part of a team that champions kindness and supports meaningful change.
- Qualifications: Retail experience, strong people skills, and a passion for customer service.
The predicted salary is between 25458 - 25458 £ per year.
Location: Hay on Wye
Salary: £25,458 per annum, pro rata
Hours: 7 per week (includes Sundays)
Contract: Permanent
Are you a retail expert passionate about impacting meaningful change? We need a dynamic Assistant Shop Manager to join our friendly charity shop team. This fantastic opportunity will enable you to sharpen your retail skills while impacting the lives of people in your community, across the UK, and abroad.
What will a day in the life of an Assistant Shop Manager involve?
- Collaborating with the shop manager to run a profitable, customer-focussed shop that is the 'window of the British Red Cross' on the high street.
- Working on the shop floor, coordinating activity 'behind the scenes'; no two days are the same.
- Fostering a brilliant shopping environment and providing an excellent customer experience in store.
- Overseeing a team of dedicated volunteers, delivering their induction, management, and development.
To be a successful Assistant Shop Manager, what will you need?
- Experience working in a shop environment.
- People-person traits, enjoying providing an excellent customer experience, championing a team, and meeting people from all walks of life.
- Commercially savvy mindset with good awareness of financial targets and measures, alongside proven IT skills.
- The ability to work flexibly to the needs of the store.
Interested? The closing date for applications is 23.59 on Monday 6th July 2026.
In return for your commitment and expertise, you'll get:
- Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Learning & Development: A range of career & learning opportunities.
- Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
- Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
- Cycle2Work: Lease a bicycle through the scheme.
We are proud to champion inclusion as a Disability Confident employer across our UK-based roles and as a Carers Confident Employer. We are dedicated to building an inclusive, equitable and wellbeing-focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti-racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.
Assistant Manager in Ross on Wye employer: British Red Cross
Join our vibrant team in Hay on Wye as an Assistant Shop Manager, where your retail expertise will directly contribute to meaningful change in the community. We offer a supportive work culture that prioritises inclusion and wellbeing, alongside flexible working options and generous benefits such as 36 days of annual leave and opportunities for personal development. Be part of an organisation that values compassion and celebrates diversity, making a real impact while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Ross on Wye
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like British Red Cross, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like British Red Cross!
We think you need these skills to ace Assistant Manager in Ross on Wye
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at British Red Cross, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at British Red Cross and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show British Red Cross that you’re ready to jump in and contribute right away!
How to prepare for a job interview at British Red Cross
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
