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- Tasks: Support and optimise communication technologies for the British Red Cross.
- Company: Join the British Red Cross, a leading humanitarian organisation.
- Benefits: Flexible working, 36 days leave, pension scheme, and learning opportunities.
- Why this job: Make a real difference by ensuring reliable communication in crisis situations.
- Qualifications: Experience with Microsoft Teams and cloud telephony services required.
- Other info: Inclusive environment with diverse teams and excellent career growth.
The predicted salary is between 48128 - 51756 £ per year.
Overview
Platform Operations Engineer – Unified Communications
Location: UK flexible location (Hybrid, home and office)
Salary: £48,128 to £51,756 per annum, (plus ILW, if residing & working in London) (DOE)
Contract: Permanent
Could you be responsible for support, management, and maintenance of our communication technologies, ensuring secure and resilient services are delivered across the British Red Cross (BRC) to our staff, volunteers, supporters, and our service users who can enjoy a positive and consistent experience? Could you help integrate various methods of communication into a single efficient, secure, and reliable platform in line with our mission?
A day in the life
A day in the life of a Platform Operations Engineer – Unified Communications In this vital role you’ll:
- Support and optimise Microsoft Teams Phone and the cloud telephony platforms used across our contact centres and critical services - ensuring the BRC stays connected when it matters most.
- Work closely with our external telephony service provider, who deliver SIP, hosted telephony, and call‑routing services that underpin our inbound and outbound communication channels. You’ll help ensure these services remain resilient, secure, and aligned with operational needs.
- Apply technical expertise to support the successful delivery of programmes, projects and sanctioned initiatives relating to unified communications.
- Conduct testing and validation of changes, ensuring great user experience and reliable rollback plans when needed.
- Identify, assess, and register incidents, gathering the required information and passing them to appropriate resolution channels.
- Troubleshoot across multiple communication technologies, identifying root causes at different problem levels.
- Define and track measurable goals using OKRs and KPIs to support continual service improvement.
- Support and improve our legacy voice infrastructure and on‑premise contact‑centre platform, contributing to lifecycle management, capacity planning, and ensuring interoperability with Teams Phone and services delivered through our external provider.
You’ll be successful in this role if you have:
- Strong product knowledge of Microsoft Teams, Teams Phone, and cloud telephony services.
- Awareness of authentication technologies such as Microsoft Active Directory, Azure Active Directory, and Microsoft Authenticator, which interact closely with our UC platforms.
- Experience supporting and hardening environments that rely on externally delivered SIP and telephony services, ensuring smooth integration with our unified communications ecosystem.
- A commitment to great user experience, secure operations, and continuous improvement.
- The ability to work collaboratively across the organisation, supporting colleagues and guiding users to get the best from our technology investment.
Context: Why your work matters
The British Red Cross helps anyone, anywhere in the UK and around the world get the support they need when crisis strikes. Your role ensures the reliable communication platforms that make this possible, keeping our National Support Line available, supporting emergency response teams, and enabling efficient collaboration across the movement.
Interested?
The closing date for applications is 23.59 on Thursday the 12th of February 2026 with interviews to follow.
Benefits
- Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Learning & Development: A range of career & learning opportunities.
- Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
- Cycle2Work: Lease a bicycle through the scheme.
We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you’ll have the option to apply under the scheme.
At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.
Together, we are the world’s emergency responders.
Platform Operations Engineer employer: British Red Cross
Contact Detail:
British Red Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Platform Operations Engineer
✨Tip Number 1
Get to know the company! Research the British Red Cross and their mission. Understanding their values and how your role as a Platform Operations Engineer fits into their goals will help you stand out during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give us insights into the company culture and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for technical questions! Brush up on your knowledge of Microsoft Teams, cloud telephony, and authentication technologies. Being able to demonstrate your expertise will show that you're ready to hit the ground running.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Platform Operations Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Platform Operations Engineer role. Highlight your experience with Microsoft Teams and cloud telephony services, as well as any relevant projects you've worked on. We want to see how your skills align with what we need!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about unified communications and how you can contribute to our mission at the British Red Cross. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've troubleshot issues in communication technologies before. We’re looking for someone who can identify root causes and implement effective solutions, so let us know how you’ve done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at British Red Cross
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Teams, Teams Phone, and cloud telephony services. Be ready to discuss how you've used these technologies in past roles and how they can be optimised for the British Red Cross.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've troubleshot communication technologies in the past. Highlight specific incidents where you identified root causes and implemented solutions, as this will demonstrate your ability to handle challenges effectively.
✨Understand the User Experience
Be prepared to talk about your commitment to user experience. Think of ways you've improved user interactions with technology in previous roles, and how you would ensure a positive experience for staff and volunteers at the British Red Cross.
✨Collaborate and Communicate
Since this role involves working closely with various teams, think of examples that showcase your collaborative skills. Be ready to discuss how you’ve guided users and supported colleagues in leveraging technology to meet operational needs.
