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- Tasks: Lead a charity shop, manage volunteers, and create a welcoming shopping experience.
- Company: Join the British Red Cross and make a difference in your community.
- Benefits: Flexible working, 36 days holiday, pension scheme, and wellbeing support.
- Other info: Be part of an inclusive team that values diversity and wellbeing.
- Why this job: Impact lives while developing your retail skills in a supportive environment.
- Qualifications: Retail experience, strong people skills, and a passion for customer service.
The predicted salary is between 25213 - 25213 ÂŁ per year.
Location: Penarth, South Glamorgan
Salary: ÂŁ25,213 per annum
Hours: 35 per week (includes Saturdays)
Contract: Permanent
Are you a retail expert passionate about impacting meaningful change? We need a dynamic Assistant Shop Manager to join our friendly charity shop team. This fantastic opportunity will enable you to sharpen your retail skills while impacting the lives of people in your community, across the UK, and abroad. Do you have what it takes to help create a world where kindness knows no bounds?
What will a day in the life of an Assistant Shop Manager involve?
- Collaborating with the shop manager to run a profitable, customer-focussed shop that is the 'window of the British Red Cross' on the high street.
- Working on the shop floor, coordinating activity “behind the scenes”, no two days are the same.
- Fostering a brilliant shopping environment and providing an excellent customer experience in store.
- Overseeing a team of dedicated volunteers, delivering their induction, management, and development.
To be a successful Assistant Shop Manager, what will you need?
- Experience working in a shop environment.
- People-person traits, enjoying providing an excellent customer experience, championing a team, and meeting people from all walks of life.
- Commercially savvy with good awareness of financial targets and measures, alongside proven IT skills.
- The ability to work flexibly to the needs of the store.
Interested? The closing date for applications is 23.59 on Sunday 24th May 2026.
In return for your commitment and expertise, you’ll get:
- Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Learning & Development: A range of career & learning opportunities.
- Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
- Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
- Cycle2Work: Lease a bicycle through the scheme.
We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme. We are dedicated to building an inclusive, equitable and wellbeing-focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti-racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.
Assistant Shop Manager in Penarth employer: British Red Cross
Contact Detail:
British Red Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Shop Manager in Penarth
✨Tip Number 1
Get to know the charity shop vibe! Visit the store, chat with staff and volunteers, and soak up the atmosphere. This will help you understand their culture and show your genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by thinking about how your retail experience aligns with their mission. Be ready to share specific examples of how you've created a positive shopping experience or led a team in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and making a difference in the community.
We think you need these skills to ace Assistant Shop Manager in Penarth
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for retail and community impact shine through. We want to see how you can contribute to our charity shop and make a difference in people's lives.
Tailor Your CV: Make sure your CV highlights relevant experience in retail and customer service. We love seeing how your skills align with the role of Assistant Shop Manager, so don’t hold back on showcasing your achievements!
Be Personable: Remember, we’re looking for a people-person! Use your application to demonstrate your ability to connect with others and create a positive shopping environment. Share examples of how you've fostered great customer experiences in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at British Red Cross
✨Know Your Charity
Before the interview, take some time to research the charity's mission and values. Understanding their impact and how they operate will help you connect your experience to their goals, showing that you're genuinely passionate about making a difference.
✨Showcase Your Retail Skills
Prepare specific examples from your past retail experience that highlight your ability to manage a team, enhance customer experiences, and meet financial targets. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Team Spirit
As an Assistant Shop Manager, you'll be working closely with volunteers and staff. Be ready to discuss how you've successfully collaborated with others in previous roles. Highlight your people skills and how you foster a positive environment.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the organisation. Ask about their future plans, how they measure success in the shop, or what challenges they currently face. This shows you're engaged and thinking ahead.