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- Tasks: Support the shop manager in running a vibrant charity shop and enhancing customer experience.
- Company: Join a friendly team at the British Red Cross, making a real difference.
- Benefits: Enjoy flexible working, 36 days holiday, and a contributory pension scheme.
- Other info: Be part of an inclusive culture that values diversity and wellbeing.
- Why this job: Make a meaningful impact while developing your retail skills in a supportive environment.
- Qualifications: Retail experience, excellent people skills, and a knack for teamwork.
The predicted salary is between 25213 - 25213 £ per year.
Location: Penarth, South Glamorgan
Salary: £25,213 per annum
Hours: 35 per week (includes Saturdays)
Contract: Permanent
Are you a retail expert passionate about impacting meaningful change? We need a dynamic Assistant Shop Manager to join our friendly charity shop team. This fantastic opportunity will enable you to sharpen your retail skills while impacting the lives of people in your community, across the UK, and abroad.
What will a day in the life of an Assistant Shop Manager involve?
- Collaborating with the shop manager to run a profitable, customer-focussed shop that is the 'window of the British Red Cross' on the high street.
- Working on the shop floor, coordinating activity behind the scenes; no two days are the same.
- Fostering a brilliant shopping environment and providing an excellent customer experience in store.
- Overseeing a team of dedicated volunteers, delivering their induction, management, and development.
To be a successful Assistant Shop Manager, what will you need?
- Experience working in a shop environment.
- People-person traits, enjoying providing an excellent customer experience and championing a team.
- Commercially savvy with good awareness of financial targets and measures, alongside proven IT skills.
- The ability to work flexibly to the needs of the store.
Interested? The closing date for applications is 23.59 on Sunday 24th May 2026.
In return for your commitment and expertise, you'll get:
- Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
- Holidays: 36 days annual leave (including bank holidays) with the option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Learning & Development: A range of career & learning opportunities.
- Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
- Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
- Cycle2Work: Lease a bicycle through the scheme.
We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme. We are dedicated to building an inclusive, equitable and wellbeing-focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti-racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed. Together, we are the world's emergency responders.
Locations
Assistant Shop Manager in Penarth, Wales employer: British Red Cross
Contact Detail:
British Red Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Shop Manager in Penarth, Wales
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail world, especially those who have experience with charity shops. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show your passion! When you get that interview, make sure to express your enthusiasm for the role and the impact it has on the community. Share personal stories that highlight your commitment to customer service and teamwork.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios on the shop floor, from managing volunteers to dealing with customer complaints. Practising these responses will help you feel more confident during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates about our charity shop roles right there.
We think you need these skills to ace Assistant Shop Manager in Penarth, Wales
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for retail and charity shine through. We want to see how you can make a meaningful impact in our community, so share your experiences that highlight your passion for helping others.
Tailor Your CV: Make sure your CV is tailored to the Assistant Shop Manager role. Highlight relevant retail experience and any leadership roles you've had. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for our team. Be personal, be engaging, and connect your experiences to the job description. We want to know what makes you tick and how you can contribute to our friendly shop environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just follow the prompts!
How to prepare for a job interview at British Red Cross
✨Know Your Charity
Before the interview, take some time to research the charity's mission and values. Understanding their impact and how they operate will help you connect your experience to their goals, showing that you're genuinely passionate about making a difference.
✨Showcase Your Retail Skills
Prepare specific examples from your past retail experience that highlight your ability to manage a team, enhance customer experiences, and meet financial targets. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Team Spirit
As an Assistant Shop Manager, you'll be working closely with volunteers and staff. Be ready to discuss how you've successfully collaborated with others in previous roles. Highlight your people skills and how you foster a positive environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the shop's operations or future goals. This shows your interest in the role and helps you gauge if the charity aligns with your values and career aspirations.