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- Tasks: Support vulnerable individuals, empowering them to access help and reconnect with their communities.
- Company: Join the British Red Cross, a leader in compassionate care and support.
- Benefits: Flexible working, 36 days leave, pension scheme, and wellbeing support.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Experience with vulnerable individuals and strong communication skills required.
- Other info: Be part of an inclusive team that values diversity and personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Outreach Caseworker
Location: Covering Kensington & Chelsea, London
Salary: £30,000 per annum (plus ILW, if residing & working in London)
Hours: 35 per week
Contract: Permanent
Are you ready to make a real difference in the lives of those who need it most?
Join our pioneering NHS programme, High Intensity Use (HIU) Programme as an Outreach Caseworker, supporting vulnerable individuals across Kensington & Chelsea. This is your chance to be part of an innovative, compassionate initiative that’s transforming care for frequent users of urgent and emergency services. You’ll support individuals who frequently access services, empowering them to take control, avoid crisis, and reconnect with their communities.
What does a typical day as an Outreach Caseworker involve?
- Supporting individuals with complex needs to access the right help and avoid crisis.
- Identifying social factors driving high use of emergency services.
- Building trust with people facing challenges like trauma, addiction, and mental health issues.
- Reducing stigma and shifting behaviours through community engagement.
- Working closely with partners like A&E, GPs, housing teams, and mental health services.
What will you bring to the role of Outreach Caseworker?
- Experience supporting vulnerable people with complex needs, e.g. substance abuse, mental health conditions.
- Strong communication skills and the ability to build trust.
- Confidence in delivering casework, person-centred planning and risk assessment.
- Quick thinking and effective negotiation in fast-paced settings.
- Accurate record-keeping and attention to detail.
Interested? The closing date for applications is 23:59 on Monday 20th October 2025.
In return for your commitment and expertise, you’ll get:
- Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Learning & Development: A range of career & learning opportunities.
- Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
- Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
- Cycle2Work: Lease a bicycle through the scheme.
We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you\’ll have the option to apply under the scheme.
At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.
Together, we are the world\’s emergency responders
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Outreach Caseworker employer: British Red Cross
Contact Detail:
British Red Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outreach Caseworker
✨Tip Number 1
Network like a pro! Reach out to people in the field of outreach and social work. Attend local events or online webinars where you can meet professionals who might have insights or even job leads. Remember, it’s all about who you know!
✨Tip Number 2
Show your passion! When you get that interview, make sure to express why you care about supporting vulnerable individuals. Share personal stories or experiences that highlight your commitment to making a difference in their lives.
✨Tip Number 3
Prepare for situational questions! Think about scenarios you might face as an Outreach Caseworker and how you would handle them. Practising your responses will help you feel more confident and ready to impress during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities there, so keep checking back!
We think you need these skills to ace Outreach Caseworker
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Outreach Caseworker. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; give examples of how you've used them in real-life situations. Whether it’s building trust with vulnerable individuals or managing complex cases, we want to see how you’ve made a difference.
Be Authentic: Let your personality shine through! We’re looking for compassionate individuals who can connect with others. Share your motivations for applying and why you’re passionate about supporting those in need.
Check Your Details: Before hitting send, double-check your application for any typos or errors. Attention to detail is key in this role, so make sure your application reflects that. And remember, apply through our website for the best chance!
How to prepare for a job interview at British Red Cross
✨Know Your Stuff
Make sure you understand the role of an Outreach Caseworker inside out. Familiarise yourself with the High Intensity Use Programme and the specific challenges faced by vulnerable individuals in Kensington & Chelsea. This will help you answer questions confidently and show your genuine interest in making a difference.
✨Showcase Your Experience
Prepare to discuss your past experiences supporting vulnerable people, especially those with complex needs like mental health issues or substance abuse. Use specific examples to illustrate how you've built trust and helped individuals navigate their challenges. This will demonstrate your capability and empathy.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It’s crucial for an Outreach Caseworker to communicate effectively and build rapport, so showing that you can listen as well as speak will set you apart.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the support available for caseworkers, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.