Service Delivery Coordinator in Norwich

Location: Norfolk, with regular travel to King's Lynn and Lowestoft

Hours: per week

Contract: Permanent

Salary: £, - £, per annum

Driving: Full UK driving licence required with access to own vehicle.

Are you ready to work collaboratively with local agencies and promote the British Red Cross's mission? Do you have the skills to manage and support staff and volunteers to ensure high-quality service delivery? Are you excited about leading a team and making a meaningful impact in your community?

Step into the role of Service Delivery Coordinator at the British Red Cross and become a catalyst for positive change in your community. As a crucial part of our team, you will oversee the Mobility Aids Service in Norfolk, ensuring smooth operations and adherence to national standards. Your responsibilities will include:

• Managing staff and volunteers
• Coordinating delivery schedules
• Promoting the service within the local area
• Building strong relationships with health agencies
• Attending networking events
• Recruiting enthusiastic volunteers
• Ensuring that both staff and volunteers receive the necessary support, training, and supervision to provide exceptional service

By joining us, you’ll have the opportunity to be involved in a dynamic, compassionate, and inclusive environment where your contributions make a real impact. Embrace this exciting opportunity to help those in need and support the British Red Cross's mission to alleviate suffering in times of crisis.

What will a day in the life of a Service Delivery Coordinator look like? You’ll be:

• Starting your day with a team briefing, discussing priorities and planning tasks
• Managing and supporting staff and volunteer teams, ensuring they’re well-organised to meet service user needs
• Coordinating with local agencies, attending networking events, and promoting our services
• Overseeing the maintenance of accurate records and the administration of the service
• Engaging in volunteer recruitment and conducting regular training sessions
• Providing feedback on service improvements and collaborating with local management

What will you need to be a successful Service Delivery Coordinator?

• Proficiency in using computers, including knowledge of online stock management systems and Microsoft Office
• Ability to influence commissioners, funding bodies, and various stakeholders with ease
• Proven volunteer management and team-building skills to effectively lead small groups
• Strong interpersonal and communication skills to handle queries professionally and confidentially
• Capable of working independently with minimal supervision, prioritising tasks effectively under pressure
• Knowledge of marketing strategies to promote and support the service, especially during times of crisis

Interested? The closing date for applications is on Wednesday th February.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing
• Holidays: days annual leave (including bank holidays) + option to buy extra days
• Pension scheme: Up to % contributory pension
• Learning & Development: A range of career & learning opportunities
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App
• CycleWork: Lease a bicycle through the scheme

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme. At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network. Together, we are the world's emergency responders.