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- Tasks: Lead a team to transform pre-loved donations into meaningful change and drive sales.
- Company: Join the British Red Cross, making a real impact in your community.
- Benefits: Enjoy flexible working, 36 days holiday, and great employee discounts.
- Other info: Inclusive environment with excellent career development opportunities.
- Why this job: Be part of something bigger and use your creativity to change lives daily.
- Qualifications: Retail experience, strong people skills, and a passion for customer service.
The predicted salary is between 25458 - 25458 £ per year.
Location: Diss, Suffolk
Salary: £25,458 per annum
Hours: 35 per week
Contract: Permanent
Ready to bring your retail talent somewhere it truly matters? If you’re an experienced retailer looking for more than just targets and tills, this is your chance to make a real impact. From styling standout displays to inspiring a dedicated volunteer team, you’ll play a key role in transforming pre-loved donations into meaningful change. You’ll be at the heart of driving sales, inspiring volunteers, and bringing our pre-loved stock to life, all while supporting communities locally and beyond.
This isn’t just another retail role, it’s your opportunity to lead, grow, and be part of something bigger every single day. If you’re ready to move beyond routine retail and take on a role where your creativity, leadership, and energy directly change lives, this is your moment.
What will a day in the life of an Assistant Shop Manager involve?
- Collaborating with the shop manager to run a profitable, customer-focussed shop that is the 'window of the British Red Cross' on the high street.
- Working on the shop floor, coordinating activity 'behind the scenes', no two days are the same.
- Fostering a brilliant shopping environment and providing an excellent customer experience in store.
- Overseeing a team of dedicated volunteers, delivering their induction, management, and development.
To be a successful Assistant Shop Manager, what will you need?
- Experience working in a shop environment.
- People-person traits, enjoying providing an excellent customer experience and championing a team.
- Commercial awareness with good knowledge of financial targets and measures, alongside proven IT skills.
- The ability to work flexibly to the needs of the store.
Interested? The closing date for applications is 23.59 on Sunday 24th May 2026.
In return for your commitment and expertise, you’ll get:
- Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Learning & Development: A range of career & learning opportunities.
- Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
- Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
- Cycle2Work: Lease a bicycle through the scheme.
We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you’ll have the option to apply under the scheme.
At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination.
Locations
Assistant Shop Manager in Norfolk, Norwich employer: British Red Cross
Contact Detail:
British Red Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Shop Manager in Norfolk, Norwich
✨Tip Number 1
Get to know the company! Research the British Red Cross and understand their mission. When you walk into that interview, show us how your values align with theirs. It’s all about making a real impact, so let your passion shine through!
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on your retail experience and how you’ve inspired teams or improved customer experiences. We want to see your personality and leadership skills!
✨Tip Number 3
Dress the part! As an Assistant Shop Manager, you’ll be at the forefront of customer interaction. Wear something smart but comfortable that reflects your style and professionalism. First impressions matter, so let’s make it count!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your chat that excited you about the role. It shows us you’re genuinely interested and keeps you fresh in our minds!
We think you need these skills to ace Assistant Shop Manager in Norfolk, Norwich
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for retail and community shine through. We want to see how your experience aligns with our mission of making a real impact, so don’t hold back on sharing your passion!
Tailor Your CV: Make sure your CV is tailored to the Assistant Shop Manager role. Highlight your retail experience, leadership skills, and any relevant achievements that demonstrate your ability to inspire a team and drive sales.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this role. Use it to showcase your personality, explain how you can contribute to our shop, and share any creative ideas you have for enhancing the customer experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at British Red Cross
✨Know Your Retail Stuff
Brush up on your retail knowledge! Understand the key aspects of running a shop, especially in a charity context. Be ready to discuss how you can drive sales and create an engaging shopping environment.
✨Show Your People Skills
As an Assistant Shop Manager, you'll be leading a team of volunteers. Prepare examples of how you've successfully managed teams in the past, highlighting your ability to inspire and motivate others.
✨Demonstrate Your Creativity
Think about how you can bring pre-loved donations to life! Share ideas for styling displays or creating a welcoming atmosphere that enhances the customer experience. Show them your creative flair!
✨Be Financially Savvy
Familiarise yourself with basic financial targets and measures. Be prepared to discuss how you can contribute to the shop's profitability while supporting the charity's mission. They’ll want to see your commercial awareness!