At a Glance
- Tasks: Support individuals to reduce reliance on emergency care and navigate health systems.
- Company: Compassionate organisation focused on inclusive and equitable care.
- Benefits: Flexible working, 36 days leave, pension scheme, and wellbeing support.
- Other info: Join a supportive team dedicated to diversity and personal growth.
- Why this job: Make a real difference in people's lives and improve community health.
- Qualifications: Experience in casework and strong communication skills required.
The predicted salary is between 31262 - 31262 £ per year.
Location: Stockport, Greater Manchester (Hybrid home and office) with travel around the area
Salary: £31,262 per annum, pro rata
Hours: 35 per week
Contract: Permanent
Additional Requirement: To transport Service Users, applicants must have a full licence (2 years) and access to a vehicle which can be insured for business purposes.
Are you ready to make a real difference by helping people reduce their reliance on emergency care services? Do you want to help people navigate complex health and social care systems? Are you passionate about reducing unnecessary emergency service use and improving lives? As a High Intensity Use Lead, you'll work directly with individuals who frequently access urgent care services. You'll help them identify unmet needs, build coping strategies, and connect with the right support. This role is vital in creating a more compassionate, efficient, and person-centred care environment.
What will a day in the life of a HIU Lead involve?
- Supporting individuals with complex needs to reduce their use of A&E, 999, and mental health services.
- Building strong relationships with health, social care, and emergency service partners.
- Creating personalised support plans and co-producing exit strategies with service users.
- Attending multi-disciplinary meetings and advocating for service users across agencies.
To be a successful HIU Lead, what will you need?
- Experience in casework across mental health, substance use, or other community-based services.
- Strong communication and coaching skills to influence and support vulnerable individuals.
- Confidence in managing safeguarding concerns and working independently.
- Emotional intelligence, resilience, and a commitment to inclusive practice.
Interested? The closing date for applications is 23.59hrs on Wednesday the 17th of June 2026 with interviews to follow the week commencing the 22nd of June.
In return for your commitment and expertise, you'll get:
- Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Learning & Development: A range of career & learning opportunities.
- Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
- Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
- Cycle2Work: Lease a bicycle through the scheme.
We are proud to be a Disability Confident and Carers Confident employer. We are dedicated to building an inclusive, equitable and wellbeing-focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti-racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed.
Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed. Together, we are the world's emergency responders.
HIU Lead in Manchester employer: British Red Cross
As a HIU Lead in Stockport, Greater Manchester, you will join a compassionate and inclusive organisation dedicated to improving lives by reducing reliance on emergency care services. With flexible working options, generous annual leave, and a strong focus on employee wellbeing and development, this role offers a meaningful opportunity to make a real difference while enjoying a supportive work culture that values diversity and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land HIU Lead in Manchester
✨Tip Number 1
Get to know the company! Research their values and mission, especially around compassion and inclusivity. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about your experiences in casework and how you've supported vulnerable individuals. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and making a real impact in the community.
We think you need these skills to ace HIU Lead in Manchester
Some tips for your application 🫡
Get to Know Us:Before you start your application, take a moment to explore our website and get a feel for who we are. Understanding our values and mission will help you tailor your application to show how you fit in with our team.
Tailor Your CV:Make sure your CV highlights relevant experience, especially in casework and supporting vulnerable individuals. Use keywords from the job description to demonstrate that you’re the perfect match for the HIU Lead role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for helping others and how your skills align with the responsibilities of the HIU Lead. Be genuine and let your personality come through.
Double-Check Everything:Before hitting send, give your application a thorough once-over. Check for typos, ensure all required documents are attached, and make sure you’ve followed the application instructions. A polished application shows attention to detail!
How to prepare for a job interview at British Red Cross
✨Know Your Stuff
Make sure you understand the role of a HIU Lead inside out. Familiarise yourself with the key responsibilities, like supporting individuals with complex needs and building relationships with health and social care partners. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Showcase Your Experience
Prepare to discuss your previous casework experience, especially in mental health or community services. Think of specific examples where you've successfully supported vulnerable individuals or managed safeguarding concerns. This will demonstrate your capability and fit for the role.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It’s crucial for a HIU Lead to communicate effectively, so showing that you can listen and engage will set you apart from other candidates.
✨Emphasise Emotional Intelligence
Highlight your emotional intelligence and resilience during the interview. Share examples of how you've navigated challenging situations or supported others through tough times. This is key for a role focused on helping individuals reduce their reliance on emergency services.
