At a Glance
- Tasks: Engage customers to renew first aid training and enhance their skills.
- Company: Join the British Red Cross, a leader in emergency response.
- Benefits: 36 days holiday, flexible working, and career development opportunities.
- Other info: Be part of a diverse team committed to inclusivity and support.
- Why this job: Make a real difference by educating others on emergency care.
- Qualifications: Customer service experience and a positive, solution-focused attitude.
The predicted salary is between 22932 - 26332 € per year.
Location: Salford
Hours: 35 per week (Hybrid; 2 mandatory days per week in the office, Monday and Tuesday)
Salary range: £22,932 Per Annum plus possibility to earn commission on sales (£3,500 + per year on-target earning)
Contract: Permanent
Can you provide outstanding customer service within a target driven environment? At the British Red Cross, we are looking for an outstanding customer service teammate. Can you sell first aid courses and products while nurturing relationships to encourage additional sales? Your work will be crucial in developing the uptake and renewal of first aid training courses across the UK, directly ensuring the public are educated on how to treat someone in an emergency.
A day in the life of a Customer Retention Executive:
- You will focus on engaging with first aid training customers who have previously attended a course and whose qualifications are expiring. You will register them to renew first aid training sessions, ensuring their skills are up to date and that they are ready to help anybody in need during an emergency.
- You will optimise outbound call and email opportunities by leveraging data-driven insights, allowing you to personalise communication, enhance customer engagement, and proactively address customer requirements.
- You will build excellent customer relationships and look to enhance customer satisfaction, communicating with your customers via a range of channels, particularly by telephone and email.
- You will work within the sales department, which is home to our sales, retention, key accounts and service teams, and closely with a range of other support services for Red Cross Training, including resource planning, venues, training, marketing and field-based teams.
Your dedication will ensure Red Cross Training remains a market leader in the provision of first aid training.
What does it take to be a successful Customer Retention Executive?
- Excellent customer service experience and a relish for working towards achieving targets.
- Previous experience in a sales/business development role.
- IT literate with a range of packages/programmes.
- A positive personality and a 'can do' attitude, always looking to find solutions.
- Excitement about the chance to work alongside a passionate and diverse team, ensuring inclusive practice and promoting diversity.
- Strong communication skills and enjoyment in talking to different people daily.
Interested? Closing date for your application is 23.59 on Monday 9th March 2026.
In return for your dedication and expertise, you will get:
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Flexible working: We do our best to accommodate your preferred work style.
- Learning & Development: Wide range of career opportunities + comprehensive learning.
- Discounts: Access to Blue Light Discount Card and employee benefits platform.
- Wellbeing Assistance: Access to mental health and wellbeing assistance.
- Team Working: Champion our mission in a collaborative team.
We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.
At The British Red Cross, we pride ourselves on our diverse workforce and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.
Together, we are the world's emergency responders.
Customer Retention Executive in Manchester employer: British Red Cross
At the British Red Cross, we offer a dynamic and supportive work environment where your contributions directly impact the community. As a Customer Retention Executive in Salford, you'll enjoy a hybrid working model, generous annual leave, and extensive learning and development opportunities, all while being part of a passionate team dedicated to making a difference. Our commitment to inclusivity and employee wellbeing ensures that you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Retention Executive in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the British Red Cross. Understand their mission and values, especially around customer service and community support. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and sales. Think about your past experiences and how they relate to the role of a Customer Retention Executive. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show off your personality! The British Red Cross is looking for someone with a positive attitude and strong communication skills. During your interview, let your enthusiasm shine through. Share stories that highlight your ability to build relationships and solve problems.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. This not only shows good manners but also reinforces your interest in the position. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Customer Retention Executive in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Retention Executive role. Highlight your customer service experience and any sales achievements that align with what we're looking for. We want to see how you can bring your unique skills to our team!
Show Your Passion:Let your enthusiasm for first aid training and customer service shine through in your application. We love candidates who are excited about making a difference and helping others, so don’t hold back on sharing why this role speaks to you!
Be Data-Driven:Since we value data-driven insights, mention any experience you have with using data to enhance customer engagement or improve sales. Show us how you can leverage information to make informed decisions and drive results in your application.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands! Plus, you’ll find all the details you need about the role and our company culture there.
How to prepare for a job interview at British Red Cross
✨Know Your Customer Service Stuff
Brush up on your customer service experience and be ready to share specific examples of how you've excelled in previous roles. Think about times when you turned a negative customer experience into a positive one, as this will show your problem-solving skills.
✨Get Familiar with First Aid Training
Since you'll be promoting first aid courses, it’s a good idea to have a basic understanding of what these courses entail. Research the British Red Cross's offerings and be prepared to discuss how you can help customers renew their qualifications effectively.
✨Show Off Your Sales Skills
Prepare to talk about your sales experience and how you’ve met or exceeded targets in the past. Be ready to discuss strategies you used to engage customers and encourage them to make purchases, as this role is all about retention and upselling.
✨Be Ready to Connect
This job involves a lot of communication, so practice your conversational skills. Think about how you can build rapport quickly over the phone or via email. Show enthusiasm for helping customers and demonstrate your ability to adapt your communication style to different audiences.
