Training & Quality Assurance Programme Lead in London

Location: Flexible across the UK

Salary Range: £38,211 – £40,772 per annum (plus ILW, £3,344, if residing & working in London) (DOE)

Contract: 12 months Fixed Term Contract

Do you love face‐to‐face and telephone fundraising? Are you an inspirational storyteller and creative trainer with an eye for high quality fundraising? We are looking for a subject matter expert who can lead on the creation of engaging, relevant and bespoke programmes of training and quality assurance. You will support our internal and external fundraisers to help them achieve our high standards. We are particularly looking for someone experienced in working with face‐to‐face and telephone fundraisers, who thrives in cross‐functional environments and enjoys using a variety of resources and media to upskill staff.

A day in the life of our Training and Quality Assurance Programme Lead:

• Help manage risk, protect our reputation, and ensure compliance with the Fundraising Promise and code.
• Focus on higher‐risk, highly regulated activities like face‐to‐face and telephone fundraising, including those delivered by professional fundraisers and third parties.
• Design and deliver inspiring, high‐quality training for fundraising staff and professional fundraisers.
• Motivate fundraisers to represent the organisation confidently and meet fundraising goals as well as our high standards.
• Design and embed monitoring and due diligence tools for high‐risk activities, lead quality audits and monitoring activities.
• Identify where we or our partners need to change or improve through clear and relevant reporting.
• Support colleagues to implement appropriate solutions to ensure lessons are learned and risk is mitigated.
• Maintain strong, collaborative relationships with marketing, fundraising, and agency partners.
• Provide expert advice to ensure campaigns and supporter communications meet industry standards, internal policies and regulatory requirements.
• Deliver evidence‐based quality assurance reports to senior stakeholders to support informed risk decisions.
• Contribute to the ongoing development of the quality assurance framework that underpins our training programmes.
• Play a central role in shaping the future of our work, leading with purpose in a values‐driven organisation.

To be our successful Training and Quality Assurance Programme Lead you will need:

• A track‐record of working in dialogue/public fundraising channels like face‐to‐face and telephone.
• Demonstrable knowledge of standards, regulations and legislation affecting fundraising and the charity sector, and the ability to apply this knowledge to implement risk evaluation and quality assurance tools and assess compliance with relevant standards.
• Excellent time‐management and organisational skills, and the ability to work independently to deliver a varied workload to (sometimes tight) deadlines.
• A collaborative mindset, with strong negotiation and influencing skills, a confident communicator who can lead, inspire and motivate people to deliver quality outcomes, and the ability to build mutually beneficial working relationships.
• Demonstrable experience of designing, delivering robust, inclusive and accessible learning, upskilling and training to colleagues.

Interested? The closing date for completed applications is 23:59 on Thursday 22nd January 2026. Interviews to follow soon after.

In return for your commitment and expertise, you will get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days (per annum).
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK‐based roles. During your application, you will have the option to apply under the scheme.

At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world’s emergency responders.