At a Glance
- Tasks: Manage daily logistics, coordinate service requests, and ensure smooth operations.
- Company: Dynamic service provider focused on community support.
- Benefits: Flexible working hours, 36 days annual leave, and a supportive team environment.
- Other info: Opportunity for career growth and a chance to work in a collaborative team.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong customer service skills, IT literacy, and excellent time management.
The predicted salary is between 25541 - 27200 £ per year.
Location: Winchester, with travel around the local area
Salary: £25,541 to £27,200 per annum
Fixed Term Contract until 27th March 2027
Hours: 35 per week
Additional Requirement: Full UK Manual Driving Licence and access to a vehicle
We're looking for a dynamic individual who can ensure effective and efficient day to day logistic operations within our service. Someone who can prioritise tasks when managing multiple service user requests.
A day in the life of a Service Controller will include:
- Taking incoming calls from hospitals, identifying and risk assessing referrals.
- Co-ordinating the crew to respond to the necessary elements of the service as required by service users (including transport, resettlement and sitting services).
- Managing time efficient routes on a daily basis, making effective use of resources in order to meet service user requirements.
- Indirectly line managing the crew, promoting high morale, and ensuring teams are engaged and aligned with service goals.
- Helping to cover gaps in service provision when needed.
- Ensuring the contracted service is delivered on a timely basis to the required standard (in line with policies and procedures).
- Working with and supporting other services within the area to maintain a 'hub' approach to service delivery.
- Managing vehicle maintenance, supporting crews with vehicle checks.
To be a successful Service Controller you'll need:
- Excellent customer service skills, with a caring attitude and an outgoing friendly manner.
- IT literate: working knowledge of spreadsheets, email, web based and word processing software.
- Strong time management skills.
- The ability to multi-task and prioritise.
- Ability to deal with queries in a diplomatic and confidential manner.
- Good driving skills in order to carry out driver observation.
Interested? Closing date for applications is 23.59 on Sunday 23rd August 2026. Please Note: Early submission of completed applications is advised. We will be actively reviewing applications and may invite people to interview (at short notice) prior to the closing date.
In return for your commitment and expertise, you'll get:
- Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
- Holidays: 36 days annual leave.
Service Controller in London employer: British Red Cross
The British Red Cross is an exceptional employer, offering a supportive and flexible work environment in Glasgow that prioritises the well-being of both employees and those they serve. With a strong commitment to employee growth and development, the organisation provides comprehensive benefits and fosters a culture of compassion and teamwork, making it an ideal place for individuals passionate about making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Service Controller in London
✨Get Your Hands Dirty
In transportation and logistics, hands-on experience is golden. If you're looking for a temporary position, don't just sit back; consider volunteering at local logistics companies or joining community transport initiatives. It’s a great way to gain industry insight and showcase your commitment!
✨Tap into Seasonal Hiring
Temporary roles in logistics often peak during busy seasons, like holidays or sales events. Keep an eye out for those hiring windows and brush up on your local networks. Joining industry groups on social media or attending local job fairs can be your golden ticket to snagging a role!
✨Show You’re Flexibly Awesome
Temporary roles often require quick adaptability, so make sure you highlight your flexibility and problem-solving skills in every discussion. When chatting with recruiters or at interviews, be ready to give examples of how you’ve quickly adjusted in past roles—this will help you stand out among other candidates.
✨Hit Us Up Directly!
Don't forget to apply through our website directly to see the freshest temporary opportunities available at British Red Cross! It’s always a good idea to follow up after submitting your application, just to show you’re keen on joining the team.
We think you need these skills to ace Service Controller in London
Some tips for your application 🫡
Highlight Relevant Experience:When applying for a temporary role in transportation and logistics, it’s crucial to emphasise any previous experience in this field. Whether you've worked as a warehouse operative or in a delivery role, make sure you showcase those skills and experiences that will help you hit the ground running right away!
Focus on Flexibility and Availability:Since this is a temporary position, your availability and flexibility are key. In your cover letter, be clear about when you can start and any scheduling flexibility you might have. Employers love candidates who can jump in without a hitch, so show off that readiness!
Include Relevant Certifications:If you have any certificates related to logistics, like forklift licenses or health and safety training, don’t leave them out! These certifications can give you an edge, showing that you’re not just capable but also qualified for the job. Mention these in your CV to catch the hiring manager’s eye!
Tailor Your CV to Logistics Jargon:When crafting your CV, use industry-specific terms and jargon that reflect your understanding of transportation and logistics. Whether it’s ‘supply chain management’ or ‘route optimisation’, sprinkle these phrases throughout your CV and cover letter. This shows that you’re not just applying at random, but that you know the industry well!
How to prepare for a job interview at British Red Cross
✨Show Off Your Problem-Solving Skills
In the transportation and logistics field, demonstrating your knack for problem-solving can really set you apart. Be ready to talk about specific challenges you’ve faced in past roles or during your studies, especially those involving route planning or supply chain issues, and how you tackled them.
✨Get Familiar with Key Tools
This role will likely involve using industry-specific tools like SAP or Microsoft Excel for logistics management. Brush up on these tools before your interview and be ready to discuss how you've used them in the past – or how you'd approach using them if you're not familiar yet!
✨Highlight Your Adaptability
Since this position is temporary, companies are keen on finding someone who can hit the ground running. Share examples from previous roles or projects where you quickly adapted to new processes or worked under tight deadlines to show that you can thrive in a dynamic environment.
✨Understand Key Regulations
In the transportation and logistics sector, regulations play a huge role. Familiarising yourself with relevant laws and compliance standards can give you an edge. If you can drop in some specifics about how these impact logistics operations, it’ll show you're serious about the industry and that you can handle the responsibilities of the role with confidence.
