At a Glance
- Tasks: Lead projects to improve income processing and optimise data flows.
- Company: Join the British Red Cross, a compassionate organisation making a difference.
- Benefits: Flexible working, 36 days holiday, pension scheme, and wellbeing support.
- Other info: Be part of a diverse team focused on equity and inclusion.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Experience in operational improvements and strong communication skills required.
The predicted salary is between 29803 - 33500 £ per year.
Location: London (hybrid role between home and our Moorgate office, EC2Y 9AL)
Permanent Contract
Hours: 35 hours per week, Monday to Friday
Salary Range: £29,803 - £33,500 (plus ILW, if residing & working in London) per annum
At the British Red Cross, we’re looking for a Senior Income Processing Officer to join our Income Processing Team in London. Can you help to deliver end-to-end improvement projects across the Income Processing pipeline? Can you lead on monitoring and optimising income data flows, identifying and resolving issues, supporting system development, and embed workflow improvements and automations? If this sounds like a challenge you’ll relish then please read on!
A day in the life of our Senior Income Processing Officer:
Reporting to the Income Processing Manager you’ll be responsible for fast tracking process improvements as we move from our legacy CRM system to Salesforce. You’ll challenge the status quo and end-to-end processes that are embedded in our current delivery models.
You’ll be improvement-focused; making sure solutions are robust, scalable and seamlessly integrated into business-as-usual processes throughout our migration to Salesforce and beyond.
Your responsibilities will include:
- Leading end-to-end project management to deliver workflow automations and redesigned income processes that align with strategic business goals.
- Developing performance metrics, process maps, and training workshops to demonstrate efficiency savings and support continuous improvement.
- Collaborating with stakeholders to determine scope, risks, and operational testing while managing wider project impacts.
- Communicating updates and risks clearly to all audiences, fostering a culture of continuous improvement and feedback.
- Ensuring all improvements align with compliance requirements, financial controls and organisational standards.
- Serving as the subject matter expert on income pathways and data flows between banks, fundraising platforms, CRMs, and finance systems.
- Supporting day-to-day income processing across multiple channels.
- Ensuring accurate and timely month-end reconciliations by resolving exceptions and confirming income is processed, coded and recorded within deadlines.
To be a successful Senior Income Processing Officer you’ll need:
- Demonstrable experience leading end-to-end operational or workflow improvement initiatives in a complex, high-volume environment.
- Strong working knowledge of income processing, fundraising operations or financial data flows.
- Proven ability to diagnose root-cause operational or system issues, analyse process or data behaviour.
- Ability to translate insights into practical, compliant and scalable solutions.
- Experience contributing as an operational subject matter expert to system or process change, including testing, implementation and post-deployment assurance.
- Ability to plan, prioritise and organise work independently, managing competing priorities while collaborating effectively with colleagues across various teams.
- Effective communication and strong stakeholder management skills, tailoring your message to various audiences.
Interested? Closing date for applications is 23.59 on Sunday 14th June 2026. Interviews are expected to take place week commencing 22nd June 2026.
In return for your commitment and expertise, you’ll get:
- Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days (per annum).
- Pension scheme: Up to 6% contributory pension.
- Learning & Development: A range of career & learning opportunities.
- Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
- Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
- Cycle2Work: Lease a bicycle through the scheme.
We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme. We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.
Together, we are the world's emergency responders.
Senior Income Processing Officer in London employer: British Red Cross
At the British Red Cross, we pride ourselves on being an exceptional employer that champions flexibility and inclusivity. Our hybrid working model allows you to balance your professional and personal life while enjoying generous benefits such as 36 days of annual leave and a robust pension scheme. With a strong focus on employee growth and wellbeing, we foster a culture of continuous improvement and support, making it a rewarding place to develop your career in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Income Processing Officer in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the British Red Cross on LinkedIn. A friendly chat can give us insider info about the role and the team, plus it shows our genuine interest.
✨Tip Number 2
Prepare for the interview by practising common questions related to income processing and workflow improvements. We should also think of examples from our past experiences that showcase our skills in leading projects and optimising processes.
✨Tip Number 3
Showcase our passion for continuous improvement! During interviews, we can discuss how we've implemented changes in previous roles and how we plan to bring that same energy to the British Red Cross.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to highlight how we meet the specific needs of the Senior Income Processing Officer role.
We think you need these skills to ace Senior Income Processing Officer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with income processing and workflow improvements. We want to see how your skills align with the role of Senior Income Processing Officer, so don’t hold back!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to lead projects and improve processes. Use metrics where possible to show the impact of your work – numbers speak volumes!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly see why you’re a great fit for the team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at British Red Cross
✨Know Your Income Processing Inside Out
Make sure you brush up on your knowledge of income processing and fundraising operations. Familiarise yourself with the specific challenges and opportunities in these areas, especially as they relate to transitioning from legacy systems to Salesforce. This will help you demonstrate your expertise and show that you're ready to tackle the role head-on.
✨Prepare for Project Management Questions
Since the role involves leading end-to-end improvement projects, be ready to discuss your experience with project management. Think of specific examples where you've successfully implemented workflow improvements or managed complex processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Showcase Your Stakeholder Management Skills
Effective communication and stakeholder management are key for this position. Prepare to share examples of how you've collaborated with different teams or stakeholders in the past. Highlight your ability to tailor your communication style to suit various audiences, as this will be crucial in ensuring smooth project delivery.
✨Demonstrate a Continuous Improvement Mindset
The British Red Cross values a culture of continuous improvement, so be ready to discuss how you've fostered this in previous roles. Share instances where you've identified inefficiencies and proposed scalable solutions. This will show that you're not just about maintaining the status quo but are eager to drive positive change.
