At a Glance
- Tasks: Assist in running a vibrant shop and provide excellent customer service.
- Company: Join the Red Cross, a compassionate organisation making a difference.
- Benefits: Flexible working, 36 days leave, pension scheme, and wellbeing support.
- Other info: Inclusive culture with opportunities for personal and professional growth.
- Why this job: Be part of a team that spreads kindness and helps those in crisis.
- Qualifications: Retail experience, strong communication skills, and a customer-focused mindset.
The predicted salary is between 24479 - 24479 £ per year.
Location: Lerwick
Salary: £24,479 per annum, pro rata
Hours: 28 (4 days per week)
Contract: Fixed term for 3 months
Are you a retail superstar who is passionate about helping make a difference? We are on the lookout for a dynamic Shop Assistant to join our friendly team. This fantastic opportunity will help you develop your retail skills while making a positive impact. Come join us in our mission to spread kindness!
What will a day in the life of a Shop Assistant involve?
- Assisting the shop manager to run a lucrative, customer-focussed shop that is the 'window of the British Red Cross' on the high street.
- Helping to create a brilliant shopping environment and provide an excellent customer experience in store.
- Confident working on the shop floor, you will be the first point of contact for our customers, operate the till, and create striking displays.
- Being responsible for sorting stock and preparing items for display, behind the scenes.
To be a successful Shop Assistant, what will you need?
- Previous experience of working in a retail environment and are confident with handling money.
- To be a strong communicator who thrives on providing excellent customer service and enjoys meeting lots of different people.
- A commercial savvy mindset, with a grasp of hitting targets.
- To appreciate and anticipate each customer's needs and delight them with the service provided.
Interested? The closing date for applications is 23.59 on Sunday 12th April 2026.
In return for your commitment and expertise, you'll get:
- Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
- Holidays: 36 days annual leave (including bank holidays) option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Learning & Development: A range of career & learning opportunities.
- Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
- Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
- Cycle2Work: Lease a bicycle through the scheme.
We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme. We are dedicated to building an inclusive, equitable and wellbeing-focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti-racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed. Together, we are the world's emergency responders.
Shop Assistant in Lerwick employer: British Red Cross
The British Red Cross is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and development. As a Dementia Connector in the Swansea & Neath area, you will enjoy flexible working arrangements, generous annual leave, and access to a range of learning opportunities, all while making a meaningful impact in the lives of individuals with dementia and their families. Join us in championing resilience and empowerment within your community, where every day presents a chance to make a lasting difference.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Assistant in Lerwick
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the British Red Cross. Understand their mission and values, and think about how you can contribute to their goals. This will show that you're genuinely interested and ready to make a difference.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for customers, think of scenarios where you can showcase your ability to handle different situations. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Dress the part! When you go for your interview, wear something smart but comfortable. You want to look professional while also being approachable, just like you'd want to be on the shop floor.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're tech-savvy and know how to navigate online platforms, which is super important in retail these days.
We think you need these skills to ace Shop Assistant in Lerwick
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for retail and helping others shine through in your application. Share any experiences that highlight your commitment to customer service and making a difference.
Tailor Your CV:Make sure your CV is tailored to the Shop Assistant role. Highlight relevant retail experience, especially anything that showcases your ability to handle money and create a great shopping environment.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for our team. Use it to express your personality and explain how your skills align with our mission to spread kindness.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at British Red Cross
✨Know the Mission
Before your interview, take some time to understand the mission of the Red Cross and how it relates to the role of a Shop Assistant. Being able to articulate why you want to be part of their mission to spread kindness will show your passion and commitment.
✨Showcase Your Retail Experience
Prepare specific examples from your previous retail experience that highlight your customer service skills and ability to handle money. Think about times when you went above and beyond for a customer or successfully managed a busy shop floor.
✨Demonstrate Communication Skills
As a Shop Assistant, strong communication is key. Practice answering common interview questions in a way that showcases your ability to connect with customers. Use examples that illustrate how you’ve effectively communicated in past roles.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, what a typical day looks like, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
