At a Glance
- Tasks: Lead a charity shop, manage volunteers, and create an amazing shopping experience.
- Company: Join the British Red Cross and make a difference in your community.
- Benefits: Flexible working, 36 days holiday, pension scheme, and wellbeing support.
- Other info: Inclusive culture focused on equity, diversity, and personal growth.
- Why this job: Impact lives while developing your retail skills in a supportive environment.
- Qualifications: Retail experience, people skills, and a passion for customer service.
The predicted salary is between 25458 - 25458 £ per year.
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
Location: Hay on Wye
Salary: £25,458 per annum, pro rata
Hours: 7 per week (includes Sundays)
Contract: Permanent
Are you a retail expert passionate about impacting meaningful change? We need a dynamic Assistant Shop Manager to join our friendly charity shop team. This fantastic opportunity will enable you to sharpen your retail skills while impacting the lives of people in your community, across the UK, and abroad. Do you have what it takes to help create a world where kindness knows no bounds?
What will a day in the life of an Assistant Shop Manager involve?
- Collaborating with the shop manager to run a profitable, customer-focussed shop that is the 'window of the British Red Cross' on the high street.
- Working on the shop floor, coordinating activity behind the scenes; no two days are the same.
- Fostering a brilliant shopping environment and providing an excellent customer experience in store.
- Overseeing a team of dedicated volunteers, delivering their induction, management, and development.
To be a successful Assistant Shop Manager, what will you need?
- Experience working in a shop environment.
- People-person traits, enjoying providing an excellent customer experience, championing a team, and meeting people from all walks of life.
- Commercially savvy with good awareness of financial targets and measures, alongside proven IT skills.
- The ability to work flexibly to the needs of the store.
Interested? The closing date for applications is 23.59 on Monday 6th July 2026.
In return for your commitment and expertise, you'll get:
- Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Learning & Development: A range of career & learning opportunities.
- Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
- Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
- Cycle2Work: Lease a bicycle through the scheme.
We are proud to champion inclusion as a Disability Confident employer across our UK-based roles and as a Carers Confident Employer. We are dedicated to building an inclusive, equitable and wellbeing-focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities.
Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed. Together, we are the world's emergency responders.
Manager/Assistant Manager, in Kinnersley employer: British Red Cross
Join our vibrant team in Hay on Wye as an Assistant Shop Manager, where your retail expertise will directly contribute to meaningful change within the community. We offer a supportive work culture that prioritises inclusion and wellbeing, alongside generous benefits such as flexible working hours, extensive annual leave, and opportunities for personal and professional growth. Be part of a charity that values compassion and diversity, making a real impact while enjoying a fulfilling career.
