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- Tasks: Support technology services, resolve incidents, and assist with user administration tasks.
- Company: Join the British Red Cross, a leading humanitarian organisation making a real impact.
- Benefits: Enjoy 36 days of annual leave, flexible working, and access to mental health support.
- Why this job: Gain hands-on experience in IT while contributing to a meaningful mission in a collaborative team.
- Qualifications: No prior IT qualifications required; just a passion for technology and customer service.
- Other info: This is an 18-month apprenticeship starting September 2025, perfect for those eager to learn.
In collaboration with LDN Apprenticeships, we are offering an exciting opportunity for a dedicated person to join our Level 3 Information Communications Technician Apprenticeship.
You will complete a 12-month apprenticeship, followed by an End Point Assessment. You will dedicate approximately six hours per week to off-the-job learning, whilst sharing learning progress with colleagues to drive continuous improvement.Are you ready to join the team?
As IT apprentice, you will begin your journey in BRC Technology by learning how to support the delivery of technology services and operational processes. Under the guidance and supervision of experienced team members, you’ll gain hands-on experience in resolving incidents and fulfilling requests while developing your technical and customer service Skills. Could this be the right role for you?
Please note: Thesuccessful candidate must be available to commence employment by the Start of September 2025.
- Respond to telephone calls, emails, and Service Now requests for Support and Requests.
- Learn how to create a track, monitor and escalate problems to ensure timely resolution.
- Escalate more complex issues to senior ITSO members or appropriate resolver groups when required.
- Assist in identifying, researching and resolving problems reported by end-users.
- Support the installation, configuration and troubleshooting of hardware and software, including portable and handheld devices.
- Learn how to document processes and actively contribute to building our knowledge base.
- Assist in setting up user accounts and general user administration tasks.
- Assist in managing stock control of consumables and hardware, including ordering, distribution, and paperwork, located in the office\’s store areas.
- Complete visits to remote sites with help from more senior team members
- Ability to communicate clearly and concisely, both orally and in writing.
- Awareness of authentication technologies, such as Microsoft Active Directory, Microsoft Azure Active Directory, Microsoft Authenticator and SSO/MFA.
- Ability and experience of handling customer queries and complaints with empathy.
- Ability to create technical documentation and user guidance materials
- Awareness of unified communications technologies and how they are best served to support the customer
- Experience working in an enterprise technology environment
- Experience tracking and logging work in a ITSM / Confluence tooling
- Holidays:36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme:Up to 6% contributory pension.
- Flexible working:We do our best to accommodate your preferred work style.
- Learning & Development:Wide range of career opportunities + comprehensive learning.
- Discounts:Access to Blue Light Discount Card and employee benefits platform.
- Wellbeing Assistance:Access to mental health and wellbeing assistance.
- Team Working:Champion our mission in a collaborative team.
- Cycle2Work:Lease a bicycle through the scheme.
- Season ticket loan:Interest-free loan for commuting expenses.
Together, we are the world\’s emergency responders
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IT Service Apprentice employer: British Red Cross
Contact Detail:
British Red Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Apprentice
✨Tip Number 1
Familiarise yourself with the technologies mentioned in the job description, such as Microsoft Active Directory and Azure. Having a basic understanding of these tools will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills, both verbal and written. As an IT Service Apprentice, you'll need to explain technical issues clearly to non-technical users, so being able to articulate your thoughts is crucial.
✨Tip Number 3
Gain some hands-on experience by volunteering or taking part in community tech projects. This will not only enhance your skills but also demonstrate your commitment to learning and growing in the IT field.
✨Tip Number 4
Network with current or former apprentices in similar roles. They can provide valuable insights into the application process and what to expect during your apprenticeship, which can give you an edge.
We think you need these skills to ace IT Service Apprentice
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the IT Service Apprentice position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Strong CV: Create a CV that emphasises relevant skills, such as communication, customer service, and any technical knowledge you possess. Include any experience with IT support or related fields, even if it's informal or voluntary.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the apprenticeship and explain why you are a good fit for the role. Mention specific skills or experiences that relate to the job description, such as your ability to handle customer queries or your awareness of authentication technologies.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at British Red Cross
✨Research the Company
Before your interview, take some time to learn about the British Red Cross and their mission. Understanding their values and how they operate will help you align your answers with what they are looking for in a candidate.
✨Show Your Communication Skills
As an IT Service Apprentice, you'll need to communicate clearly with both technical and non-technical users. Practice explaining complex concepts in simple terms, and be prepared to demonstrate your communication skills during the interview.
✨Prepare for Technical Questions
Brush up on your knowledge of authentication technologies like Microsoft Active Directory and Azure. Be ready to discuss any relevant experience you have, even if it's from your studies or personal projects.
✨Demonstrate Your Customer Service Mindset
The role involves handling customer queries and complaints, so think of examples where you've successfully resolved issues or helped others. Showing empathy and a willingness to assist will make a positive impression.
