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Outreach Caseworker (known internally as HIU Lead)
Location: Southampton
Salary: £31,262 per annum pro-rata
Hours: 35 per week
Contract: Fixed term contract 13th September 2027
Additional Requirement: Applicants must have a full licence (2 years) and access to a vehicle.
Are you ready to change lives by helping people reduce their reliance on emergency care services?
Do you want to help people navigate complex health and social care systems? Are you passionate about reducing unnecessary emergency service use and improving lives? As an Outreach Caseworker in High Intensity Use , you'll work directly with individuals who frequently access urgent care services. You'll help them identify unmet needs, build coping strategies, and connect with the right support. This role is vital in creating a more compassionate, efficient, and person-centred care environment.
What will a day in the life of an Outreach Caseworker involve?
- Supporting individuals with complex needs to reduce their use of A&E, 999, and mental health services.
- Building strong relationships with health, social care, and emergency service partners.
- Creating personalised support plans and co-producing exit strategies with service users.
- Attending multi-disciplinary meetings and advocating for service users across agencies.
To be a successful Outreach Caseworker, what will you need?
- Experience in casework across mental health, substance use, or other community-based services.
- Strong communication and coaching skills to influence and support vulnerable individuals.
- Confidence in managing safeguarding concerns and working independently.
- Emotional intelligence, resilience, and a commitment to inclusive practice.
Interested? xgikmsk The closing date for applications is 23.59 on 21st October 2026.
In return for your commitment and expertise, you'll get:
- Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra Please click on the apply button to read the full job description
HIU Lead employer: British Red Cross
The British Red Cross is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and development. As a Dementia Connector in the Swansea & Neath area, you will enjoy flexible working arrangements, generous annual leave, and access to a range of learning opportunities, all while making a meaningful impact in the lives of individuals with dementia and their families. Join us in championing resilience and empowerment within your community, where every day presents a chance to make a lasting difference.
