At a Glance
- Tasks: Provide vital support to vulnerable adults, responding to Telecare alerts and ensuring their safety.
- Company: Join a compassionate organisation dedicated to community care and inclusivity.
- Benefits: Flexible working hours, 36 days annual leave, and a supportive wellbeing programme.
- Other info: Be part of a diverse team that values equity and personal growth.
- Why this job: Make a real difference in people's lives while gaining valuable experience in health and social care.
- Qualifications: Strong communication skills and a caring attitude; experience in health or social care is a plus.
The predicted salary is between 13 - 13 € per hour.
Location: Hertfordshire - Community based work with travel around the area
Salary: £13.45 per hour
Hours: Zero per week, as and when required working evenings, nights and weekends
Contract: Casual
Additional Information: Full UK Driving Licence and access to a vehicle (Business mileage reimbursed)
We’re looking for compassionate and reliable Service Support Workers to join our Telecare team, supporting vulnerable adults to live safely and independently at home. This is a rewarding, community-based role where you’ll respond to Telecare alerts, provide practical and emotional support, and ensure service users receive timely and person-centred care—often in urgent situations.
What will a day in the life of a Support Worker involve?
- Respond to Telecare alarms promptly, attending service users’ homes within 60 minutes and providing immediate support.
- Deliver person-centred care through welfare checks, risk assessments, and follow-up visits.
- Work collaboratively with families, health professionals, and support networks to meet individual needs.
- Maintain accurate records, monitor changes in condition, and work flexibly across a 7-day rota to ensure continuous service delivery.
To be a successful Support Worker, what will you need?
- Strong communication and interpersonal skills, with the ability to work independently and as part of a team in a fast-paced environment.
- Well-organised with good time management skills, able to prioritise tasks effectively and maintain accurate records using basic IT systems.
- Professional and discreet approach when handling sensitive situations, with experience delivering services to the public.
- Understanding of health or social care (including vulnerable individuals, dementia or complex needs desirable), with flexibility to work 24/7 shifts and travel across Hertfordshire to meet response times.
Interested? The closing date for applications is 23.59 on 16th June 2026.
In return for your commitment and expertise, you’ll get:
- Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Learning & Development: A range of career & learning opportunities.
- Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
- Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
- Cycle2Work: Lease a bicycle through the scheme.
We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme. We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.
Support Worker in Hertford employer: British Red Cross
As a Support Worker with our Telecare team in Hertfordshire, you will be part of a compassionate and dedicated organisation that prioritises the wellbeing of both its employees and the vulnerable adults we serve. We offer flexible working arrangements, generous annual leave, and a strong commitment to professional development, ensuring that you can grow your career while making a meaningful impact in the community. Our inclusive culture fosters a sense of belonging and values diverse experiences, making this an excellent place for those seeking rewarding employment in social care.
StudySmarter Expert Advice🤫
We think this is how you could land Support Worker in Hertford
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the field. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Research organisations you admire and reach out directly. Express your interest in working with them, even if they’re not actively hiring.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to support work. Think about how you’d handle specific situations and be ready to share your experiences that showcase your skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team and making a difference in the community.
We think you need these skills to ace Support Worker in Hertford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Support Worker role. We want to see how you can bring compassion and reliability to our Telecare team!
Showcase Your Communication Skills:Since strong communication is key in this role, use your application to demonstrate your interpersonal skills. Share examples of how you've effectively communicated in past roles or situations.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us understand your qualifications quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at British Red Cross
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what being a Support Worker entails. Familiarise yourself with the responsibilities like responding to Telecare alarms and delivering person-centred care. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Compassion
As a Support Worker, compassion is key. Prepare examples from your past experiences where you've demonstrated empathy and support for vulnerable individuals. This could be through previous jobs, volunteering, or even personal experiences. Make sure to highlight how you can bring this quality to the team.
✨Demonstrate Strong Communication Skills
Communication is crucial in this role, so be ready to discuss how you effectively communicate with service users, families, and health professionals. Think of specific instances where your communication skills made a difference, especially in urgent situations. This will show that you can handle the fast-paced environment.
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview. These might involve handling emergencies or working with individuals with complex needs. Practice your responses to these types of questions, focusing on your problem-solving skills and ability to remain calm under pressure. This will demonstrate your readiness for the challenges of the role.
