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- Tasks: Lead a dedicated Telecare team delivering vital 24/7 response services.
- Company: Join a compassionate organisation focused on connecting kindness with crisis.
- Benefits: Flexible working, 36 days leave, pension scheme, and wellbeing support.
- Other info: Inclusive culture that values diversity and promotes personal growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Strong communication skills and experience in managing people preferred.
The predicted salary is between 25541 - 27200 £ per year.
Location: Hertfordshire
Salary: £25,541 to £27,200 per annum pro-rata
Hours: 35 per week (24/7 Service, flexibility required)
Contract: Fixed term contract until end of May 2028
Additional Requirement: Applicants must have a full licence (2 years) and access to a vehicle.
We are looking for a highly motivated Service Coordinator to lead and support a dedicated Telecare team delivering a vital 24/7 response service across Hertfordshire. In this role, you will manage staff and volunteers, coordinate rotas, and ensure fast, effective responses to service users - often in urgent or emergency situations. You'll play a key part in maintaining high-quality care, supporting vulnerable individuals, and driving continuous service improvement. This role is central to our mission of connecting human kindness with human crisis.
What will a day in the life of a Service Coordinator involve?
- Lead, motivate and support a team of staff and volunteers while coordinating a responsive 24/7 Telecare service, including rota planning to ensure full coverage.
- Deliver high-quality, person-centred support by responding to emergencies, liaising with service users, families and professionals, and carrying out welfare checks.
- Monitor service performance by tracking KPIs, analysing data, producing reports, and driving continuous improvement through strong stakeholder collaboration.
- Ensure compliance by conducting risk assessments, maintaining confidentiality and accurate records, and upholding safeguarding, health & safety, and service user rights.
To be a successful Service Coordinator, what will you need?
- Strong customer service and communication skills, with a caring approach and confident telephone manner.
- Good IT proficiency (MS365) with the ability to manage information efficiently and maintain accurate records.
- Excellent organisational and time management skills, with the ability to prioritise and work effectively in a fast-paced environment.
- Experience of managing people, with the ability to handle sensitive information discretely; experience in health/social care or the voluntary sector is desirable.
Interested? The closing date for applications is 23.59 on Monday 25th May 2026.
In return for your commitment and expertise, you'll get:
- Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Learning & Development: A range of career & learning opportunities.
- Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
- Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
- Cycle2Work: Lease a bicycle through the scheme.
We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme. We are dedicated to building an inclusive, equitable and wellbeing-focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti-racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed. Together, we are the world's emergency responders.
Service Coordinator in Hertford employer: British Red Cross
Contact Detail:
British Red Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator in Hertford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to service coordination. Think about how you'd handle emergencies or manage a team, and be ready to share your experiences.
✨Tip Number 3
Show your passion for helping others! In interviews, highlight your commitment to providing high-quality care and your understanding of the challenges faced by vulnerable individuals.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission.
We think you need these skills to ace Service Coordinator in Hertford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Coordinator role. Highlight your experience in managing teams and delivering high-quality support, as this is key to what we’re looking for at StudySmarter.
Showcase Your Skills: Don’t forget to emphasise your strong customer service and communication skills. We want to see how you can connect with service users and handle sensitive situations with care and professionalism.
Be Organised: Since this role involves coordinating rotas and managing a 24/7 service, it’s important to demonstrate your organisational skills. Share examples of how you’ve effectively managed time and prioritised tasks in fast-paced environments.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves, and you’ll find all the details you need to make your application stand out!
How to prepare for a job interview at British Red Cross
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Coordinator role. Familiarise yourself with the responsibilities, especially around managing staff and coordinating a 24/7 service. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your People Skills
As a Service Coordinator, you'll be leading a team and interacting with vulnerable individuals. Prepare examples of how you've successfully managed teams or provided excellent customer service in the past. Highlight your communication skills and caring approach during the interview.
✨Demonstrate Organisational Skills
This role requires excellent organisational and time management skills. Be ready to discuss how you prioritise tasks and manage your time effectively, especially in fast-paced environments. You might even want to share specific tools or methods you use to stay organised.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle emergencies and sensitive situations. Think about past experiences where you've had to respond quickly or manage a crisis, and be prepared to explain your thought process and actions clearly.