At a Glance
- Tasks: Support individuals in reducing emergency service use and connect them with vital support.
- Company: Compassionate organisation dedicated to improving lives and promoting inclusivity.
- Benefits: Flexible working, 36 days leave, pension scheme, and wellbeing support.
- Other info: Join a team that values diversity and fosters personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in casework and strong communication skills are essential.
The predicted salary is between 31262 - 31262 £ per year.
Outreach Caseworker (known internally as HIU Lead)
Location: Southampton
Salary: £31,262 per annum
Hours: 35 per week
Contract: Fixed term contract (12 months)
Additional Requirement: Applicants must have a full licence (2 years) and access to a vehicle.
Are you ready to change lives by helping people reduce their reliance on emergency care services? Do you want to help people navigate complex health and social care systems? Are you passionate about reducing unnecessary emergency service use and improving lives? As an Outreach Caseworker in High Intensity Use, you'll work directly with individuals who frequently access urgent care services. You'll help them identify unmet needs, build coping strategies, and connect with the right support. This role is vital in creating a more compassionate, efficient, and person-centred care environment.
What will a day in the life of an Outreach Caseworker involve?
- Supporting individuals with complex needs to reduce their use of A&E, 999, and mental health services.
- Building strong relationships with health, social care, and emergency service partners.
- Creating personalised support plans and co-producing exit strategies with service users.
- Attending multi-disciplinary meetings and advocating for service users across agencies.
To be a successful Outreach Caseworker, what will you need?
- Experience in casework across mental health, substance use, or other community-based services.
- Strong communication and coaching skills to influence and support vulnerable individuals.
- Confidence in managing safeguarding concerns and working independently.
- Emotional intelligence, resilience, and a commitment to inclusive practice.
Interested? The closing date for applications is 23.59 on Thursday 23rd July 2026.
In return for your commitment and expertise, you'll get:
- Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Learning & Development: A range of career & learning opportunities.
- Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
- Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
- Cycle2Work: Lease a bicycle through the scheme.
We are proud to be a Disability Confident and Carers Confident employer. We are dedicated to building an inclusive, equitable and wellbeing-focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti-racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.
Together, we are the world's emergency responders.
Caseworker, Apprenticeship in England employer: British Red Cross
The British Red Cross is an exceptional employer, offering a supportive and flexible work environment in Glasgow that prioritises the well-being of both employees and those they serve. With a strong commitment to employee growth and development, the organisation provides comprehensive benefits and fosters a culture of compassion and teamwork, making it an ideal place for individuals passionate about making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Caseworker, Apprenticeship in England
✨Get Involved in Community Events
Jump into local community events or volunteering opportunities. Social work is all about connecting with people, so being visible in your community helps us make the right contacts. Plus, it’s a great way to show your passion!
✨Connect with Social Work Networks
Tap into social work networks like local councils or universities that offer apprenticeship programmes. They often post unique opportunities and can connect us with mentors who can guide our journey and potentially lead to the apprenticeship at British Red Cross.
✨Tailor Your Approach to Apprenticeships
When applying for an apprenticeship, focus on showcasing your relevant experiences in your CV and during interviews. Highlight any volunteer work or practical experiences related to social work to stand out to British Red Cross.
✨Follow Up After Your Application
Once you’ve applied for an apprenticeship at British Red Cross, don’t just sit back! Follow up with a friendly email or a call to express your enthusiasm. It shows initiative and helps keep you on their radar.
We think you need these skills to ace Caseworker, Apprenticeship in England
Some tips for your application 🫡
Show Your Passion for Social Work:When applying for an apprenticeship in social work, make sure to express your genuine passion for helping others. Use your cover letter to tell a story about why you’re drawn to this field and how your personal experiences have shaped your desire to pursue a career in social work. This personal touch can make a big difference!
Highlight Relevant Experience:Even if you don't have formal work experience in social work, be sure to showcase any volunteering or community involvement. Mention any relevant skills you've developed, like communication, empathy, or conflict resolution. These are key in social work, and showcasing them can really strengthen your application to British Red Cross.
Tailor Your CV to Social Work:Craft your CV with a focus on social work-related skills and experiences. Include sections for relevant qualifications, such as any certifications, training, or workshops you've attended. Make sure to highlight your ability to work in diverse teams and support vulnerable individuals, all of which are essential in this field.
Be Ready to Learn:In your application, emphasise your enthusiasm for learning and growing within the social work sector. As an apprentice, it’s important for us at StudySmarter to see that you are eager to absorb knowledge and develop your skills. Let us know how this apprenticeship aligns with your career goals in social work.
How to prepare for a job interview at British Red Cross
✨Show Your Passion for Helping People
In social work, empathy and a genuine desire to help others are crucial. When chatting with British Red Cross, make sure to convey your passion for community support and social justice. Share any relevant experiences, even volunteer work, where you've made a difference.
✨Be Ready for Scenario-Based Questions
You might face some scenario-based questions during your interview that assess how you'd handle real-life situations, such as conflict resolution or crisis management. Practise responding to potential scenarios that are common in social work, so you feel confident when tackling these types of questions with the interviewers.
✨Highlight Your Willingness to Learn
As you're aiming for an apprenticeship, your eagerness to learn is a huge asset! Be open about what you hope to gain from the role at British Red Cross and how you're excited to develop your skills. This shows them that you're not just there to fill a spot but genuinely enthusiastic about growing in the field.
✨Prepare to Discuss Relevant Theories and Tools
Brush up on key theories and tools used in social work, such as the person-centred approach or community assessments. Be prepared to discuss how you would apply these in practise. This doesn't just show your knowledge but also signals your readiness to delve into the nitty-gritty of the job right from the outset.
