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- Tasks: Support employees through their journey, ensuring a seamless experience and resolving queries.
- Company: Join the British Red Cross, a meaningful organisation making a real difference.
- Benefits: 36 days annual leave, flexible working, and access to wellbeing assistance.
- Why this job: Make an impact while developing your HR skills in a supportive environment.
- Qualifications: Tech-savvy, strong communicator, and familiar with UK Employment Law.
- Other info: Inclusive workplace with diverse teams and excellent career growth opportunities.
The predicted salary is between 22932 - 24211 £ per year.
Overview
Job Title: Employee Support Assistant
Location: Paisley, PA1 1EA
Salary: £22,932 to £24,211 per annum
Hours: 35 per week
Contract: 9 Month Fixed Term Contract (With Possibility of Extension)
Are you passionate about delivering exceptional employee support and customer service? Do you thrive in a fast-paced environment where your attention to detail and people-first approach make a real difference?
We’re looking for an Employee Support Assistant to join our People Support team at the British Red Cross. You’ll be the first point of contact for all employee support matters, guiding colleagues through their employment journey and ensuring a seamless experience from start to finish.
This is a fantastic opportunity to contribute to a meaningful cause while developing your HR and administrative skills in a supportive and inclusive environment.
Responsibilities
- Manage the employee lifecycle by processing internal transfers, contract changes, leavers, and international employment updates, ensuring accuracy and compliance with UK Employment Law.
- Deliver exceptional employee support by handling queries on leave entitlements (e.g. sickness, maternity, paternity), resolving issues within SLA timelines, and maintaining a high standard of customer service.
- Ensure data integrity and compliance by issuing contractual paperwork, managing overpayments with payroll, and maintaining accurate HR and payroll records through regular audits.
- Drive continuous improvement by identifying process enhancements, contributing feedback, and collaborating with teams to improve the employee experience.
Requirements
- Tech-savvy and detail-oriented: Proficient in Microsoft Office (Outlook, Word, Excel) with excellent attention to detail and high data entry accuracy.
- Strong communicator: Effective written and verbal communication skills, able to engage confidently with a range of stakeholders.
- HR system experience: Familiarity with HR/Recruitment systems and a solid understanding of UK Employment Law.
- Resilient and customer-focused: Proven ability to deliver outstanding customer service in a fast-paced environment, while managing pressure and meeting deadlines.
Benefits
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Flexible working: We do our best to accommodate your preferred work style.
- Learning & Development: Wide range of career opportunities + comprehensive learning.
- Discounts: Access to Blue Light Discount Card and employee benefits platform.
- Wellbeing Assistance: Access to mental health and wellbeing assistance.
- Team Working: Champion our mission in a collaborative team.
- Cycle2Work: Lease a bicycle through the scheme.
- Season ticket loan: Interest-free loan for commuting expenses.
Additional information
We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.
At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.
Together, we are the world\’s emergency responders
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Employee Support Assistant employer: British Red Cross
Contact Detail:
British Red Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Support Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the British Red Cross. Check out their social media and website to understand their values and mission. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As an Employee Support Assistant, you'll be the go-to person for employee queries. Role-play common scenarios with a friend or family member to boost your confidence. This way, you’ll be ready to showcase your customer service skills during the interview.
✨Tip Number 3
Prepare some questions! Interviews are a two-way street, so think of insightful questions to ask about the role and the team. This shows that you’re engaged and eager to learn more about how you can contribute to the employee experience at the British Red Cross.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the British Red Cross careers page. It’s the best way to ensure your application gets seen by the right people and helps us keep track of all candidates efficiently.
We think you need these skills to ace Employee Support Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Employee Support Assistant role. Highlight your relevant experience in HR and customer service, and show us how your skills align with our mission at the British Red Cross.
Showcase Your Communication Skills: Since this role involves engaging with various stakeholders, it’s crucial to demonstrate your strong written and verbal communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively.
Highlight Your Attention to Detail: We’re looking for someone who is detail-oriented, so make sure to emphasise your accuracy in data entry and compliance with regulations. Share examples of how you’ve maintained high standards in previous roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity to join our People Support team.
How to prepare for a job interview at British Red Cross
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Employee Support Assistant role. Familiarise yourself with the responsibilities listed in the job description, especially around employee lifecycle management and compliance with UK Employment Law. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional employee support, be prepared to share examples of how you've provided outstanding customer service in the past. Think of specific situations where you resolved issues or improved processes, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Brush Up on HR Knowledge
Make sure you're familiar with basic HR concepts and UK Employment Law, especially regarding leave entitlements and contract changes. This knowledge will not only help you answer technical questions but also show that you're serious about contributing to the team and improving the employee experience.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and opportunities for learning and development. This shows that you're engaged and eager to find out more about how you can fit into their mission at the British Red Cross.