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- Tasks: Join our Ecommerce team to sell pre-loved fashion and unique items online.
- Company: Be part of the British Red Cross, helping people in crisis worldwide.
- Benefits: Enjoy 36 days annual leave, flexible working, and wellbeing support.
- Why this job: Make a difference while developing your skills in a fun, dynamic environment.
- Qualifications: Customer service experience and knowledge of online marketplaces are essential.
- Other info: Apply by 5th August; we review applications daily!
The predicted salary is between 19400 - 25700 £ per year.
Ecommerce Assistant
Location: Winsford, Cheshire
Salary: £22,932 per annum
Hours: Flexible
Contract: Casual
Are you looking to kick start your career in ecommerce? Do you know how to spot value in pre-loved goods?
A fabulous opportunity has arisen for two people to join our dedicated Ecommerce team selling pre-loved fashion and donated goods on online auctions and sales sites. With the wide array of treasures that we sell, from clothing to more specialist items, no two days will be the same. It\’s such a rewarding role as all profits made go towards helping people in crisis at home and overseas.
What will a day in the life of a Ecommerce Assistant be like?
- Supporting with the day to day running of online sales.
- Liaising with shops to coordinate the transfer of stock.
- Researching donated items to ensure they\’re priced competitively, writing eye-catching item descriptions and photographing stock.
- Posting items to customers in a timely manner, and maintaining excellent customer feedback from buyers.
What does it take to be a successful Ecommerce Assistant?
- Previous experience in a customer service or sales-driven environment.
- Knowledge of online marketplaces such as Ebay and DEPOP.
- Strong communication skills – you thrive on delivering excellent customer service and know how to write compelling listings.
- Confident IT user and are comfortable behind a camera. You\’ll assist with the photography of items, so you\’ll have an awareness of how to display items in a creative manner.
- Excellent organisational skills ; you can plan a busy and varied workload.
- You see the value in pre-owned items. You can help make their uniqueness and value shine through.
Apply now! The closing date for your application is Tuesday 5th August.
In return for your commitment and expertise, you\’ll get:
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Flexible working: We do our best to accommodate your preferred work style.
- Learning & Development: Wide range of career opportunities + comprehensive learning.
- Discounts: Access to Blue Light Discount Card and employee benefits platform.
- Wellbeing Support: Access to mental health and wellbeing assistance.
- Team Working: Support our mission in a collaborative team.
- Cycle2Work: Lease a bicycle through the scheme.
- Season ticket loan: Interest-free loan for commuting expenses.
At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Young Staff Network.
Together, we are the world\’s emergency responders
JBRP1_UKTJ
Ecommerce Assistant employer: British Red Cross
Contact Detail:
British Red Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Assistant
✨Tip Number 1
Familiarise yourself with popular online marketplaces like eBay and Depop. Understanding how these platforms work will give you an edge in the role, as you'll be able to navigate them confidently and spot trends in what sells well.
✨Tip Number 2
Brush up on your photography skills! Since you'll be responsible for taking photos of items, practice capturing them in good lighting and from flattering angles. This will help your listings stand out and attract more buyers.
✨Tip Number 3
Develop your communication skills by engaging with potential customers on social media or through online forums. Being able to respond to queries and provide excellent customer service will be crucial in this role.
✨Tip Number 4
Get organised! Create a system for managing your time and tasks effectively. This will help you juggle the various responsibilities of the role, from researching items to coordinating stock transfers.
We think you need these skills to ace Ecommerce Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales. Emphasise any previous roles where you’ve worked with online marketplaces like eBay or DEPOP, as this will show you understand the ecommerce landscape.
Craft a Compelling Cover Letter: In your cover letter, express your passion for pre-loved goods and how you can contribute to the team. Mention your strong communication skills and ability to write engaging item descriptions, as these are key for the role.
Showcase Your IT Skills: Since the role requires confidence in IT, mention any relevant software or tools you’re familiar with. If you have experience with photography, include that too, as it’s important for showcasing items creatively.
Highlight Organisational Skills: Demonstrate your excellent organisational skills by providing examples of how you’ve managed a busy workload in the past. This could be from previous jobs, volunteer work, or even personal projects.
How to prepare for a job interview at British Red Cross
✨Show Your Passion for Pre-Loved Goods
Make sure to express your enthusiasm for pre-loved items during the interview. Share any personal experiences or stories that highlight your appreciation for second-hand fashion and how you see value in unique pieces.
✨Demonstrate Your Customer Service Skills
Prepare examples from your previous roles where you excelled in customer service. Highlight situations where you went above and beyond to ensure customer satisfaction, as this role heavily relies on maintaining excellent feedback from buyers.
✨Familiarise Yourself with Online Marketplaces
Brush up on your knowledge of platforms like eBay and DEPOP. Be ready to discuss how you would approach pricing and listing items competitively, as well as any strategies you might use to attract buyers.
✨Showcase Your Organisational Skills
Be prepared to talk about how you manage a busy workload. Discuss any tools or methods you use to stay organised, especially when juggling multiple tasks like liaising with shops, photographing items, and posting sales.
