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- Tasks: Join our Ecommerce team to sell pre-loved fashion and unique items online.
- Company: Be part of the British Red Cross, helping people in crisis worldwide.
- Benefits: Enjoy 36 days annual leave, flexible working, and a pension scheme.
- Why this job: Make a difference while developing your skills in a fun, dynamic environment.
- Qualifications: Customer service experience and knowledge of online marketplaces are essential.
- Other info: Apply by 5th August; we review applications daily!
The predicted salary is between 19300 - 25600 £ per year.
Ecommerce AssistantLocation: WinsfordSalary: £22,932 Per Annum, pro rataHours: 28 Hours Per Week (21 hours will also be considered)Contract: Fixed Term Contract to 1st November 2026
Are you ready to turn your passion for online retail into a force for good?
Do you love online marketplaces and want to make a real difference? As an Ecommerce Assistant, you\’ll help drive online sales that support the British Red Cross\’s humanitarian work. From crafting compelling product listings to collaborating with shop teams, your work will help connect kindness with crisis. Could your skills in customer service, organisation and creativity help us reach more people in need?
What will a day in the life of an Ecommerce Assistant involve?
Photographing and listing donated items for sale on platforms like eBay and DEPOP.
Writing engaging, honest product descriptions that follow brand guidelines.
Handling stock and keeping the workspace tidy, safe and efficient.
Responding to customer queries and supporting shop teams with feedback.
To be a successful Ecommerce Assistant, what will you need?
Knowledge of online marketplaces and confidence using IT systems.
Strong attention to detail and good written communication skills.
Experience in customer service or a sales-driven environment.
A proactive mindset and the ability to work quickly to set standards.Interested? The closing date for applications is 23.59 on Thursday 12 February 2026. Interviews commencing soon after this date.
In return for your commitment and expertise, you\’ll get:
Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
Pension scheme: Up to 6% contributory pension.
Learning & Development: A range of career & learning opportunities.
Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
Cycle2Work: Lease a bicycle through the scheme.
We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you\’ll have the option to apply under the scheme. At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.
Together, we are the world\’s emergency responders.
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Ecommerce Assistant employer: British Red Cross
Contact Detail:
British Red Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Assistant
✨Tip Number 1
Familiarise yourself with popular online marketplaces like eBay and Depop. Understanding how these platforms work will not only help you in the role but also show us that you're proactive and knowledgeable about the ecommerce landscape.
✨Tip Number 2
Brush up on your photography skills! Since you'll be photographing items, practice taking clear and appealing photos of various objects. This will demonstrate your ability to present pre-loved goods attractively, which is crucial for this role.
✨Tip Number 3
Showcase your customer service experience by preparing examples of how you've handled customer interactions in the past. Being able to communicate effectively and provide excellent service is key to succeeding as an Ecommerce Assistant.
✨Tip Number 4
Highlight your organisational skills by discussing how you manage multiple tasks or projects simultaneously. We value candidates who can handle a busy workload, so sharing specific strategies you've used will set you apart from other applicants.
We think you need these skills to ace Ecommerce Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales. Emphasise any previous roles where you’ve worked with online marketplaces like eBay or DEPOP.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for ecommerce and pre-loved goods. Mention specific skills such as strong communication and organisational abilities, and how they relate to the role.
Showcase Your Creativity: Since the role involves photographing items, consider including a portfolio of your photography work or examples of creative listings you’ve written in the past. This will demonstrate your ability to present items attractively.
Highlight Your IT Skills: Mention your confidence with IT and any relevant software or tools you’ve used in previous roles. This could include listing management tools or photo editing software, which are essential for the Ecommerce Assistant position.
How to prepare for a job interview at British Red Cross
✨Show Your Passion for Pre-Loved Goods
Make sure to express your enthusiasm for pre-loved items during the interview. Share any personal experiences or stories that highlight your appreciation for second-hand fashion and how you see value in these unique pieces.
✨Demonstrate Your Customer Service Skills
Prepare examples from your previous roles where you excelled in customer service. Highlight situations where you went above and beyond to ensure customer satisfaction, as this is crucial for the Ecommerce Assistant role.
✨Familiarise Yourself with Online Marketplaces
Brush up on your knowledge of platforms like eBay and DEPOP. Be ready to discuss how you would approach pricing and listing items competitively, as well as any strategies you might use to attract buyers.
✨Prepare for Creative Photography Questions
Since you'll be involved in photographing items, think about how you would creatively display products. Bring along examples of your photography work if possible, or be prepared to discuss your approach to capturing appealing images.
