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- Tasks: Join our Ecommerce team to sell pre-loved fashion and unique items online.
- Company: Be part of the British Red Cross, helping people in crisis worldwide.
- Benefits: Enjoy 36 days annual leave, flexible working, and wellbeing support.
- Why this job: Make a difference while developing your skills in a dynamic, rewarding environment.
- Qualifications: Experience in customer service, knowledge of online marketplaces, and strong communication skills required.
- Other info: Applications close on 4th May 2025; apply early as we review daily!
The predicted salary is between 19300 - 19200 £ per year.
Salary: £22,932 per annum, pro rata (£13,759 at 21hrs per week)
Hours: 21 per week
Contract type: Fixed term contract (until end of January 2026)
Are you looking to kick start your career in ecommerce? Do you know how to spot value in pre-loved goods? A fabulous opportunity has arisen for two people to join our dedicated Ecommerce team selling pre-loved fashion and donated goods on online auctions and sales sites. With the wide array of treasures that we sell, from clothing to more specialist items, no two days will be the same. It's such a rewarding role as all profits made go towards helping people in crisis at home and overseas.
What will a day in the life of an Ecommerce Assistant be like?
- Supporting with the day to day running of online sales.
- Liaising with shops to coordinate the transfer of stock.
- Researching donated items to ensure they're priced competitively, writing eye-catching item descriptions and photographing stock.
- Posting items to customers in a timely manner, and maintaining excellent customer feedback from buyers.
What does it take to be a successful Ecommerce Assistant?
- Previous experience in a customer service or sales-driven environment.
- Knowledge of online marketplaces such as Ebay and DEPOP.
- Strong communication skills - you thrive on delivering excellent customer service and know how to write compelling listings.
- Confident IT user and are comfortable behind a camera.
- Excellent organisational skills; you can plan a busy and varied workload.
- You see the value in pre-owned items and can help make their uniqueness and value shine through.
Apply now! The closing date for your application is Sunday the 4th May 2025. Please be aware that we will review applications daily and may close the advertisement early if we receive a high volume of applicants.
In return for your commitment and expertise, you'll get:
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Flexible working: We do our best to accommodate your preferred work style.
- Learning & Development: Wide range of career opportunities + comprehensive learning.
- Discounts: Access to Blue Light Discount Card and employee benefits platform.
- Wellbeing Support: Access to mental health and wellbeing assistance.
- Team Working: Support our mission in a collaborative team.
- Cycle2Work: Lease a bicycle through the scheme.
- Season ticket loan: Interest-free loan for commuting expenses.
At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
eCommerce Assistant employer: British Red Cross
Contact Detail:
British Red Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land eCommerce Assistant
✨Tip Number 1
Familiarise yourself with popular online marketplaces like eBay and Depop. Understanding how these platforms work will not only help you in the role but also show us that you're proactive and knowledgeable about the industry.
✨Tip Number 2
Brush up on your photography skills! Since you'll be photographing items, practice taking clear and appealing photos of various products. This will demonstrate your creativity and attention to detail during the interview.
✨Tip Number 3
Showcase your customer service experience by preparing examples of how you've handled customer interactions in the past. We value strong communication skills, so being able to discuss your approach to delivering excellent service will set you apart.
✨Tip Number 4
Research the British Red Cross and its mission. Understanding our values and how your role as an eCommerce Assistant contributes to helping people in crisis will reflect your genuine interest in the position and our organisation.
We think you need these skills to ace eCommerce Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the Ecommerce Assistant role entails. Highlight key responsibilities and required skills, such as customer service experience and knowledge of online marketplaces.
Tailor Your CV: Customise your CV to reflect relevant experience in ecommerce or customer service. Emphasise any previous roles where you have successfully managed online sales or worked with pre-loved goods.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for ecommerce and your understanding of the value in pre-owned items. Mention specific examples of how your skills align with the job requirements.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at British Red Cross
✨Show Your Passion for Pre-Loved Goods
Make sure to express your enthusiasm for pre-loved items during the interview. Share any personal experiences or stories about how you've spotted value in second-hand goods, as this will demonstrate your genuine interest in the role.
✨Highlight Your Customer Service Skills
Since previous experience in a customer service environment is crucial, prepare examples of how you've successfully handled customer interactions. Discuss specific situations where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Your IT and Photography Skills
Be ready to talk about your comfort level with online marketplaces like eBay and DEPOP. If you have any photography experience, mention it and consider bringing a portfolio of your work to showcase your ability to present items creatively.
✨Prepare for Organisational Questions
Given the varied workload of an Ecommerce Assistant, think of examples that illustrate your organisational skills. Discuss how you prioritise tasks and manage your time effectively, especially when dealing with multiple items and deadlines.
