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- Tasks: Support clients with mobility aids, manage referrals, and coordinate deliveries.
- Company: Join the British Red Cross, a compassionate team making a real difference.
- Benefits: Enjoy 36 days annual leave, flexible working, and a contributory pension scheme.
- Why this job: Make an impact in your community while gaining valuable experience.
- Qualifications: Customer service experience and good communication skills are essential.
- Other info: Be part of a diverse team committed to inclusivity and support.
The predicted salary is between 19400 - 25000 £ per year.
Location: Eastleigh, Hampshire, SO50 4NU
Salary: £22,932 per annum, pro rata
Hours: 21 per week - working Wednesday, Thursday and Friday.
Contract: Permanent
Are you passionate about making a difference in people's lives and helping them regain their independence? Do you thrive in a dynamic environment where every day brings new challenges and opportunities to support your community? Are you ready to join a compassionate team dedicated to providing essential mobility aids to those in need?
In this role, you'll be the backbone of our Mobility Aids Service, ensuring that every client receives the support they need with dignity and respect. Your dedication will help us maintain a high standard of service, making a real difference in the lives of those who rely on our equipment. Whether you're managing referrals, coordinating deliveries, or working alongside our amazing volunteers, your contributions will be invaluable in creating a positive experience for our service users.
What will a day in the life of a Service Assistant involve? You'll be:
- Managing referrals and loaning out wheelchairs and toileting aids.
- Completing paperwork and updating IT systems accurately.
- Handling returned stock and ensuring storage areas are clean and safe.
- Operating a local home delivery service when required.
- Providing service users with relevant information on equipment usage.
- Building and maintaining positive relationships with hospitals and referring agencies.
What will you need to be a successful Service Assistant? You'll have:
- Ability to work with online stock management systems and Microsoft Office.
- Good interpersonal and communication skills.
- Able to prioritise tasks and manage workload under pressure.
- Confident in handling cash and card payments.
- Professional and diplomatic in dealing with queries.
- Experience in customer service and working with minimal supervision.
- Possessing a UK Drivers Licence would be advantageous.
Ready to make an impact? Apply now!
The closing date for applications will be 23.59hrs on Monday the 23rd of March 2026.
In return for your commitment and expertise, what will you get?
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Flexible working: We do our best to accommodate your preferred work style.
- Learning & Development: Wide range of career opportunities + comprehensive learning.
- Discounts: Access to Blue Light Discount Card and employee benefits platform.
- Wellbeing Support: Access to mental health and wellbeing assistance.
- Team Working: Support our mission in a collaborative team.
At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
Locations
Service Assistant in Eastleigh, Hampshire employer: British Red Cross
Contact Detail:
British Red Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Assistant in Eastleigh, Hampshire
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. The more connections we make, the better our chances of landing that Service Assistant role.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and mobility aids. We can even do mock interviews with friends to boost our confidence and nail that first impression!
✨Tip Number 3
Showcase your passion for helping others during interviews. Share personal stories or experiences that highlight our commitment to making a difference in people's lives. It’s all about connecting with the mission!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our compassionate team.
We think you need these skills to ace Service Assistant in Eastleigh, Hampshire
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for making a difference in people's lives. Share any relevant experiences that highlight your commitment to helping others, especially in a service role like this one.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We want to know how your background aligns with the responsibilities of a Service Assistant.
Be Clear and Concise: When filling out your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at British Red Cross
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Service Assistant. Familiarise yourself with the Mobility Aids Service and think about how your skills align with the job description. This will help you answer questions confidently and show your genuine interest in making a difference.
✨Showcase Your Interpersonal Skills
Since this role involves working closely with clients and other agencies, be prepared to discuss your communication style. Think of examples where you've successfully built relationships or resolved conflicts. This will demonstrate your ability to handle queries professionally and diplomatically.
✨Prepare for Practical Scenarios
Expect situational questions that assess your problem-solving abilities. For instance, you might be asked how you'd manage a busy day with multiple referrals. Practise articulating your thought process and prioritisation strategies to show you can thrive under pressure.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that reflect your interest in the role and the organisation. You could ask about the team dynamics or how they measure success in the Mobility Aids Service. This shows you're engaged and eager to contribute positively to the team.