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- Tasks: Support the shop manager in running a vibrant charity shop and enhancing customer experience.
- Company: Join the British Red Cross and make a meaningful impact in your community.
- Benefits: Enjoy flexible working, 36 days holiday, and great learning opportunities.
- Why this job: Be part of a compassionate team that champions kindness and supports those in need.
- Qualifications: Retail experience, excellent people skills, and a passion for customer service.
- Other info: Inclusive culture focused on wellbeing and personal growth.
The predicted salary is between 24724 - 24724 £ per year.
Location: Lanchester
Salary: £24,724 per annum, pro rata
Hours: 7 & 14 hour per week positions available
Contract: Fixed term for 6 months
Are you a retail expert passionate about impacting meaningful change? We need a dynamic Assistant Shop Manager to join our friendly charity shop team. This fantastic opportunity will enable you to sharpen your retail skills while impacting the lives of people in your community, across the UK, and abroad.
What will a day in the life of an Assistant Shop Manager involve?
- Collaborating with the shop manager to run a profitable, customer-focussed shop that is the 'window of the British Red Cross' on the high street.
- Working on the shop floor, coordinating activity behind the scenes; no two days are the same.
- Fostering a brilliant shopping environment and providing an excellent customer experience in store.
- Overseeing a team of dedicated volunteers, delivering their induction, management, and development.
To be a successful Assistant Shop Manager, what will you need?
- Experience working in a shop environment.
- People-person traits, enjoying providing an excellent customer experience, championing a team, and meeting people from all walks of life.
- Commercially savvy mindset with good awareness of financial targets and measures, alongside proven IT skills.
- The ability to work flexibly to the needs of the store.
Interested? We have two positions available - one for 7 hours and one for 14 hours per week. The closing date for applications is 23.59 on Sunday 12th April 2026.
In return for your commitment and expertise, you’ll get:
- Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
- Holidays: 36 days annual leave (including bank holidays) with the option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Learning & Development: A range of career & learning opportunities.
- Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
- Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
- Cycle2Work: Lease a bicycle through the scheme.
We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you’ll have the option to apply under the scheme. We are dedicated to building an inclusive, equitable and wellbeing-focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti-racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed. Together, we are the world’s emergency responders.
Locations
Assistant Shop Manager in Durham, North East employer: British Red Cross
Contact Detail:
British Red Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Shop Manager in Durham, North East
✨Tip Number 1
Get to know the charity shop vibe! Visit the store, chat with the team, and soak up the atmosphere. This will help you understand their mission and show your genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. Building relationships can give you insider info and might just land you a recommendation.
✨Tip Number 3
Prepare for the interview by thinking about real-life examples of your retail experience. Be ready to share how you've created a great customer experience or led a team – they want to see your passion in action!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our amazing team and making a difference in the community.
We think you need these skills to ace Assistant Shop Manager in Durham, North East
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for retail and community impact shine through. We want to see how you can contribute to our charity shop and make a difference in people's lives.
Tailor Your CV: Make sure your CV highlights relevant experience in retail and customer service. We love seeing how your skills align with the role of Assistant Shop Manager, so don’t hold back on showcasing your achievements!
Be Personable: Remember, we’re looking for a people-person! Use your application to demonstrate your ability to connect with others and create a welcoming shopping environment. Share examples of how you've fostered great customer experiences.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, we can’t wait to hear from you!
How to prepare for a job interview at British Red Cross
✨Know Your Charity
Before the interview, take some time to research the charity's mission and values. Understanding how your role as an Assistant Shop Manager contributes to their goals will show your genuine interest and passion for the position.
✨Showcase Your Retail Experience
Be ready to discuss your previous retail experience in detail. Highlight specific examples where you improved customer service or contributed to sales targets. This will demonstrate your capability to run a profitable shop and manage a team effectively.
✨Prepare for Team Management Questions
Since you'll be overseeing volunteers, think about your leadership style and how you can motivate a diverse team. Prepare examples of how you've successfully managed or trained others in the past, focusing on collaboration and support.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the shop's current challenges or how they measure success. This shows that you're not only interested in the role but also invested in the charity's impact.