At a Glance
- Tasks: Support healthcare services with admin tasks and respond to enquiries professionally.
- Company: Join the British Red Cross, a diverse and inclusive organisation.
- Benefits: Enjoy 36 days leave, flexible working, and a pension scheme.
- Other info: Collaborative team environment with great career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and proficiency in IT systems required.
The predicted salary is between 24479 - 24809 £ per year.
Location: Office based at Gemini Crescent, Dundee Technology Park, Dundee, United Kingdom, DD2 1WS
Salary: £24,479 to £24,809 per annum
Hours: 35 per week
Contract: Permanent
Unfortunately we are unable to offer sponsorship for this role.
Are you motivated, committed and enthusiastic? Do you have excellent communication skills and an ability to deal with people in a sensitive yet professional manner?
We have a fantastic opportunity for you to join our Health and Care Team as a Service Administration Assistant. You will be providing crucial support to a vital service.
What does a day in the life of a Service Administration Assistant involve?
- Assisting the Support Officer in providing administrative and operational support functions, as per the needs of the area and corporate requirements.
- Confidently, efficiently and professionally responding to incoming enquiries from healthcare professionals and (often vulnerable) members of the public over the phone and by email.
- Proficiently using IT systems and databases; producing well written letters and emails.
What does it take to be a successful Service Administration Assistant?
- Positive, passionate and enthusiastic approach to customer service.
- Confident in using telephone systems, bespoke company IT/data systems, Microsoft packages & Outlook (especially the ability to create, amend and manipulate Word and Excel applications).
- General administrative duties; incoming and outgoing mail, answering the telephone and scanning, filing, meeting and greeting clients.
- Excellent interpersonal and communication skills.
- Ability to deal with queries in a diplomatic, professional, sensitive and confidential manner (both verbally and in writing).
- Ability to work accurately, with great attention to detail when checking documentation.
This role is tied to our Commission Services.
A full Job description and Person Specification which includes a list of the essential criteria for the role are available for download.
Closing date for applications is 23.59 on 2026, with interviews to take place 13th August 2026.
In return for your dedication and expertise, you’ll get:
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Flexible working: We do our best to accommodate your preferred work style.
- Learning & Development: Wide range of career opportunities + comprehensive learning.
- Discounts: Access to Blue Light Discount Card and employee benefits platform.
- Wellbeing Assistance: Access to mental health and wellbeing assistance.
- Team Working: Champion our mission in a collaborative team.
- Cycle2Work: Lease a bicycle through the scheme.
- Season ticket loan: Interest-free loan for commuting expenses.
We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme. At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network. Together, we are the world's emergency responders.
Service Admin Assistant in Dundee employer: British Red Cross
The British Red Cross is an exceptional employer, offering a supportive and flexible work environment in Glasgow that prioritises the well-being of both employees and those they serve. With a strong commitment to employee growth and development, the organisation provides comprehensive benefits and fosters a culture of compassion and teamwork, making it an ideal place for individuals passionate about making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Service Admin Assistant in Dundee
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like British Red Cross.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at British Red Cross.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like British Red Cross, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Service Admin Assistant in Dundee
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at British Red Cross.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at British Red Cross.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to British Red Cross. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at British Red Cross. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at British Red Cross
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research British Red Cross’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
