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- Tasks: Help run a charity shop, create inspiring displays, and support a passionate volunteer team.
- Company: Join the British Red Cross and make a meaningful impact in your community.
- Benefits: Enjoy flexible working, 36 days holiday, and a contributory pension scheme.
- Why this job: Make a real difference while growing your retail expertise in a supportive environment.
- Qualifications: Retail experience, excellent customer service skills, and a passion for teamwork.
- Other info: Be part of a diverse team that values inclusivity and personal growth.
The predicted salary is between 23850 - 33400 £ per year.
Location: Diss, Suffolk
Salary: £23,850 per annum, pro-rata
Hours: 28 per week
Contract: Permanent
Are you a retail expert passionate about impacting meaningful change? Help us bring pre-loved style and standout furniture to life - join our charity shop as Assistant Manager! Step into a role where every day offers the chance to grow your retail expertise while making a meaningful difference. From creating inspiring displays to supporting a passionate volunteer team, you'll play a key part in shaping a welcoming space for our community. This is more than just a job, it's an opportunity to change lives locally, across the UK, and around the world. If you're driven, creative, and ready to help build a world where kindness knows no bounds, we'd love to hear from you.
What will a day in the life of an Assistant Shop Manager involve?
- Collaborating with the shop manager to run a profitable, customer-focused shop that is the 'window of the British Red Cross' on the high street.
- Working on the shop floor, coordinating activity behind the scenes; no two days are the same.
- Fostering a brilliant shopping environment and providing an excellent customer experience in store.
- Overseeing a team of dedicated volunteers, delivering their induction, management, and development.
To be a successful Assistant Shop Manager, what will you need?
- Experience working in a shop environment.
- People-person traits, enjoying providing an excellent customer experience, championing a team, and meeting people from all walks of life.
- Commercial awareness with good knowledge of financial targets and measures, alongside proven IT skills.
- The ability to work flexibly to the needs of the store.
Interested? The closing date for applications is 23.59 on Sunday 15th February 2026.
In return for your commitment and expertise, you'll get:
- Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Learning & Development: A range of career & learning opportunities.
- Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
- Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
- Cycle2Work: Lease a bicycle through the scheme.
We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme. At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination.
Assistant Shop Manager in Diss employer: British Red Cross
Contact Detail:
British Red Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Shop Manager in Diss
✨Tip Number 1
Get to know the charity shop vibe! Visit the store, chat with the team, and soak up the atmosphere. This will help you understand their mission and show your genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. Building relationships can give you insider info and might just land you a recommendation when you apply through our website.
✨Tip Number 3
Show off your retail skills! Prepare examples of how you've created amazing customer experiences or led a team. Be ready to share these stories in interviews to demonstrate you're the perfect fit for the Assistant Shop Manager role.
✨Tip Number 4
Be flexible and open-minded! The role involves a mix of tasks, so highlight your adaptability. Let them know you're ready to jump in wherever needed to support the shop and its community.
We think you need these skills to ace Assistant Shop Manager in Diss
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for retail and making a difference shine through. We want to see how you can bring pre-loved style to life and create a welcoming space for our community.
Tailor Your CV: Make sure your CV highlights your retail experience and people skills. We’re looking for someone who’s not just a retail superstar but also a people-person, so don’t forget to showcase those traits!
Be Creative: Use your creativity in your application! Whether it’s how you describe your previous roles or the way you present your skills, we love seeing innovative approaches that reflect your personality.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our team.
How to prepare for a job interview at British Red Cross
✨Know Your Charity
Before the interview, take some time to research the British Red Cross and its mission. Understand their values and how they impact the community. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Retail Experience
Be ready to discuss your previous retail experience in detail. Highlight specific examples where you've created a positive shopping environment or led a team. Use metrics if possible, like sales increases or customer satisfaction scores, to demonstrate your impact.
✨Emphasise Teamwork and Leadership
As an Assistant Shop Manager, you'll be working closely with volunteers. Share examples of how you've successfully managed or motivated a team in the past. Talk about your approach to fostering a collaborative atmosphere and how you handle challenges within a team.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions that show your enthusiasm for the role and the organisation. For instance, ask about the shop's current initiatives or how they support volunteer development.
