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- Tasks: Support individuals in crisis with swift, compassionate assistance and clear communication.
- Company: Join the British Red Cross, a leading charity dedicated to providing critical support during emergencies.
- Benefits: Enjoy flexible working hours, up to 36 days annual leave, and access to wellbeing assistance.
- Why this job: Make a real impact while working in a diverse, inclusive team that values your contributions.
- Qualifications: Experience in crisis management or call handling is preferred; strong communication skills are essential.
- Other info: Casual role with no fixed hours; perfect for students seeking flexible work opportunities.
Location: UK flexible to the nearest British Red Cross office
Hours: Casual role, no fixed hours
Contract Type: Casual
Salary: £13.31 per hour
We are dedicated to providing critical support and assistance during crises. Our Crisis Hub is a vital resource for individuals in need, offering timely and effective solutions to those affected by emergencies.
What does a day in the life of a Crisis Hub Officer look like?
- Responding swiftly and efficiently to crisis situations, providing essential support and guidance.
- Working closely with various teams and agencies to ensure a coordinated response.
- Maintaining clear and compassionate communication with individuals affected by crises, offering reassurance and practical assistance.
- Accurately documenting all actions and decisions to ensure transparency and accountability.
To be a successful Crisis Hub Officer, what will you need?
- Experience in crisis management or a related field is preferred.
- Experience within a call handling environment.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Excellent communication and interpersonal skills.
- Ability to work flexible hours, including evenings and weekends.
- Shifts will be for absence cover or during periods of high service demand.
Does this sound like the perfect opportunity to utilise your skills and expertise? Apply now!
The closing date for your application is 23:59hrs on Wednesday 18th June 2025.
In return for your dedication and expertise, what will you get?
- Holidays: Up to 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Flexible working: We do our best to accommodate your preferred work style.
- Learning & Development: Wide range of career opportunities + comprehensive learning.
- Discounts: Access to Blue Light Discount Card and employee benefits platform.
- Wellbeing Assistance: Access to mental health and wellbeing assistance.
- Team Working: Champion our mission in a collaborative team.
- Cycle2Work: Lease a bicycle through the scheme.
- Season ticket loan: Interest-free loan for commuting expenses.
We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.
At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.
Together, we are the world's emergency responders.
Crisis Hub Officer employer: British Red Cross
Contact Detail:
British Red Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crisis Hub Officer
✨Tip Number 1
Familiarise yourself with the British Red Cross's mission and values. Understanding their approach to crisis management will help you align your responses during interviews and demonstrate your commitment to their cause.
✨Tip Number 2
Network with current or former Crisis Hub Officers if possible. They can provide insights into the role and share experiences that could help you stand out during the selection process.
✨Tip Number 3
Prepare for situational questions that assess your problem-solving skills. Think of examples from your past experiences where you successfully managed a crisis or provided support under pressure.
✨Tip Number 4
Showcase your flexibility and willingness to work varied hours. Highlight any previous experience in roles that required adaptability, as this is crucial for a casual position like the Crisis Hub Officer.
We think you need these skills to ace Crisis Hub Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand what a Crisis Hub Officer does. Review the job description carefully and think about how your skills and experiences align with the responsibilities outlined.
Tailor Your CV: Customise your CV to highlight relevant experience in crisis management or call handling. Use specific examples that demonstrate your problem-solving skills and ability to communicate effectively under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others during crises. Mention any relevant experiences and explain why you are a good fit for the British Red Cross and this role specifically.
Proofread Your Application: Before submitting, take the time to proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at British Red Cross
✨Show Your Crisis Management Experience
Be prepared to discuss your previous experience in crisis management or related fields. Highlight specific situations where you successfully handled crises, demonstrating your problem-solving skills and ability to remain calm under pressure.
✨Demonstrate Strong Communication Skills
Since the role requires clear and compassionate communication, practice articulating your thoughts clearly. Use examples from past experiences where effective communication made a difference in a crisis situation.
✨Familiarise Yourself with the British Red Cross
Research the British Red Cross and its mission. Understanding their values and how they operate will help you align your answers with their goals during the interview, showing that you are genuinely interested in the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your response to potential crisis situations. Think through various scenarios and how you would handle them, focusing on teamwork, coordination, and maintaining composure.
