At a Glance
- Tasks: Be the calm voice in emergencies, managing urgent requests and coordinating crisis teams.
- Company: Join the British Red Cross, a leader in emergency response with a commitment to diversity.
- Benefits: Enjoy flexible working, 36 days holiday, and a supportive wellbeing programme.
- Other info: Remote work options and excellent career development opportunities await you.
- Why this job: Make a real difference by helping those in distress during critical moments.
- Qualifications: Strong communication skills and experience in high-pressure environments are essential.
The predicted salary is between 24240 - 24995 £ per year.
Location: Remote
Salary: £24,240-£24,995 per annum, pro rata
Hours: 28 per week (Friday-Monday 7.30am - 3.30pm)
Contract: Permanent
Are you ready to be the calm voice and quick thinker when emergencies unfold across the UK? Do you thrive in fast-paced environments where every call could change a life? As a Crisis Hub Officer, you’ll be at the heart of our 24/7 emergency response service. You’ll manage urgent requests from statutory partners, coordinate the deployment of crisis teams, and offer vital support to people in distress. Could you be the person who ensures help reaches those who need it most, exactly when they need it?
What will a day in the life of a Crisis Hub Officer involve?
- Handling incoming calls from partners and the public, offering practical and emotional support.
- Coordinating the deployment of emergency response teams across the UK.
- Supporting and managing volunteers responding to crisis situations.
- Ensuring safeguarding procedures are followed and teams remain supported.
To be a successful Crisis Hub Officer, what will you need?
- A calm, empathetic telephone manner and strong communication skills.
- Confidence using IT systems, including Microsoft Office and remote call centre platforms.
- Experience working in high-pressure environments, ideally in call handling or emergency response.
- The ability to think quickly, solve problems, and make decisions under pressure.
Interested? The closing date for applications is 23.59 on Tuesday 16th December.
In return for your commitment and expertise, you’ll get:
- Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Learning & Development: A range of career & learning opportunities.
- Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
- Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
- Cycle2Work: Lease a bicycle through the scheme.
We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme. At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination.
Crisis Hub Officer employer: British Red Cross
The British Red Cross is an exceptional employer, offering a supportive and flexible work environment in Glasgow that prioritises the well-being of both employees and those they serve. With a strong commitment to employee growth and development, the organisation provides comprehensive benefits and fosters a culture of compassion and teamwork, making it an ideal place for individuals passionate about making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Crisis Hub Officer
✨Tip Number 1
Get familiar with the role! Dive into what a Crisis Hub Officer does and think about how your skills match up. This will help you chat confidently during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls from people in distress, it’s crucial to sound calm and empathetic. Try role-playing scenarios with friends or family to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the application process and what it’s really like to work as a Crisis Hub Officer.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest roles and updates there, so keep checking back for new opportunities!
We think you need these skills to ace Crisis Hub Officer
Some tips for your application 🫡
Show Your Empathy:As a Crisis Hub Officer, empathy is key. Make sure your application reflects your ability to connect with people in distress. Share examples of how you've supported others in tough situations.
Highlight Your Experience:We want to see your experience in high-pressure environments. Whether it's call handling or emergency response, be sure to detail your relevant skills and experiences in your application.
Be Clear and Concise:When writing your application, clarity is crucial. Use straightforward language and get straight to the point. We appreciate applications that are easy to read and understand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at British Red Cross
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand what a Crisis Hub Officer does. Familiarise yourself with the responsibilities listed in the job description, especially handling calls and coordinating crisis teams. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Calmness Under Pressure
Since this role involves high-pressure situations, prepare examples from your past experiences where you've remained calm and made quick decisions. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting how your actions positively impacted the outcome.
✨Demonstrate Empathy and Communication Skills
As a Crisis Hub Officer, you'll need to communicate effectively and empathetically. Practice answering common interview questions while focusing on your tone and body language. Consider role-playing with a friend to refine your approach and ensure you convey warmth and understanding.
✨Familiarise Yourself with IT Systems
Since the job requires confidence in using IT systems, brush up on your skills with Microsoft Office and any relevant call centre platforms. If possible, mention specific software you've used in the past during the interview to demonstrate your technical proficiency.
