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- Tasks: Support volunteers by organising events and recognition activities to enhance their experience.
- Company: Join the British Red Cross, a leading humanitarian organisation.
- Benefits: Flexible working, 36 days leave, pension scheme, and wellbeing support.
- Why this job: Make a real difference by celebrating and supporting volunteers in their journey.
- Qualifications: Strong organisational skills, communication abilities, and experience in admin support.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 22932 - 24211 £ per year.
Location: London, with an expectation to work from the London Office at least once a week
Salary: £22,932 to £24,211 per annum, pro rata (plus ILW, if residing & working in London)
Hours: 21 per week
Contract: Permanent
Are you passionate about creating positive experiences for volunteers and celebrating the incredible work they do? Do you enjoy organising, communicating, and making things happen behind the scenes? If so, this could be the perfect role for you. At the British Red Cross, our volunteers are at the heart of everything we do. We’re looking for someone who can help ensure they feel valued, recognised, and supported throughout their volunteering journey.
As a Volunteer Experience Support, you will play a key part in enhancing the overall volunteer experience across the organisation. You’ll provide flexible support to our Volunteering Team, helping to deliver recognition activities, awards, celebration events, and initiatives that embed great volunteer practice across the British Red Cross.
A day in the life of Volunteer Experience Support will include:
- Awards, Recognition & Event Support
- Assist with our staff and volunteer awards programmes, including maintaining records and preparing certificates and materials.
- Support the planning and delivery of celebration events, helping with logistics and administration.
- Gather stories and case studies to showcase award recipients and promote recognition across the organisation.
- Volunteer Experience & Practice
- Provide admin support for projects that improve volunteer experiences and promote best practice in volunteer management.
- Assist with collecting and analysing data to help shape engagement activities.
- Help create communications and resources for volunteer managers.
- General Support
- Respond to enquiries promptly and professionally, signposting where needed.
- Work flexibly to support team priorities and occasional events outside normal office hours.
It’s a varied role ideal for someone who is organised, creative, good with people, and comfortable working across different teams.
What you will bring
Essential Knowledge & Skills
- Great organisational skills and strong attention to detail.
- Clear, engaging written and verbal communication.
- Ability to build positive working relationships.
- Confidence using MS Office and digital tools.
- Understanding of volunteer engagement and the importance of recognition.
- Practical problem-solving and basic design skills (e.g., simple posters, PowerPoints).
Essential Experience
- Providing admin or coordination support in a busy team (including virtual working).
- Supporting event planning and logistics.
- Managing multiple tasks and deadlines effectively.
- Working with diverse stakeholders across teams.
- Collecting and handling data for reporting.
- Applying organisational branding guidelines.
Additional Requirements
- Commitment to inclusive and equitable practice.
- A team player who supports others and knows when to ask for help.
- Willingness to occasionally work outside standard hours and travel a few times per quarter.
Interested? The closing date for applications is 23.59 on Wednesday 25th February 2026.
In return for your commitment and expertise, you’ll get:
- Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Learning & Development: A range of career & learning opportunities.
- Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
- Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
- Cycle2Work: Lease a bicycle through the scheme.
We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme. At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination.
This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network. Together, we are the world's emergency responders.
Volunteer Experience Support in City of London employer: British Red Cross
Contact Detail:
British Red Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Volunteer Experience Support in City of London
✨Tip Number 1
Get to know the British Red Cross and its mission. Understanding their values and how they support volunteers will help you connect with the team during interviews. Plus, it shows you're genuinely interested in making a difference!
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Volunteer Experience Support role. Personal connections can make a huge difference.
✨Tip Number 3
Prepare for your interview by thinking of examples that showcase your organisational skills and ability to manage multiple tasks. The more specific you are, the better! Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Volunteer Experience Support in City of London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for supporting volunteers shine through. We want to see how much you care about creating positive experiences and celebrating the incredible work of volunteers.
Be Organised: Make sure your application is well-structured and easy to read. Use clear headings and bullet points where necessary. This reflects your organisational skills, which are super important for this role!
Tailor Your Experience: Highlight relevant experiences that align with the job description. Whether it’s event planning or admin support, we want to see how your background fits with what we’re looking for in a Volunteer Experience Support.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at British Red Cross
✨Know Your Stuff
Before the interview, dive deep into the British Red Cross's mission and values. Understand their approach to volunteer engagement and recognition. This will not only show your passion but also help you align your answers with what they truly value.
✨Showcase Your Organisational Skills
Be ready to discuss specific examples of how you've managed multiple tasks or events in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting your attention to detail and ability to juggle responsibilities effectively.
✨Communicate Clearly
Since the role requires strong written and verbal communication skills, practice articulating your thoughts clearly. Prepare to discuss how you've successfully communicated with diverse stakeholders and how you can bring that experience to the team.
✨Bring Your Creative Side
Think about how you can contribute creatively to the role. Whether it's designing simple posters or planning engaging events, be prepared to share ideas or past experiences that demonstrate your creativity and problem-solving skills.