At a Glance
- Tasks: Lead projects to improve income processing and optimise data flows.
- Company: Join the British Red Cross, a compassionate organisation making a difference.
- Benefits: Flexible working, 36 days leave, pension scheme, and wellbeing support.
- Other info: Inclusive culture focused on equity, diversity, and personal growth.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Experience in operational improvements and strong communication skills required.
The predicted salary is between 29803 - 33500 £ per year.
Location: London (hybrid role between home and our Moorgate office, EC2Y 9AL)
Permanent Contract
Hours: 35 hours per week, Monday to Friday
Salary Range: £29,803 - £33,500 (plus ILW, if residing & working in London) per annum
At the British Red Cross, we're looking for a Senior Income Processing Officer to join our Income Processing Team in London. Can you help to deliver end-to-end improvement projects across the Income Processing pipeline? Can you lead on monitoring and optimising income data flows, identifying and resolving issues, supporting system development, and embed workflow improvements and automations? If this sounds like a challenge you'll relish then please read on!
A day in the life of our Senior Income Processing Officer:
- Reporting to the Income Processing Manager you'll be responsible for fast tracking process improvements as we move from our legacy CRM system to Salesforce.
- You'll challenge the status quo and end-to-end processes that are embedded in our current delivery models.
- You'll be improvement-focused; making sure solutions are robust, scalable and seamlessly integrated into business-as-usual processes throughout our migration to Salesforce and beyond.
Your responsibilities will include:
- Leading end-to-end project management to deliver workflow automations and redesigned income processes that align with strategic business goals.
- Developing performance metrics, process maps, and training workshops to demonstrate efficiency savings and support continuous improvement.
- Collaborating with stakeholders to determine scope, risks, and operational testing while managing wider project impacts.
- Communicating updates and risks clearly to all audiences, fostering a culture of continuous improvement and feedback.
- Ensuring all improvements align with compliance requirements, financial controls and organisational standards.
- Serving as the subject matter expert on income pathways and data flows between banks, fundraising platforms, CRMs, and finance systems.
- Supporting day-to-day income processing across multiple channels.
- Ensuring accurate and timely month-end reconciliations by resolving exceptions and confirming income is processed, coded and recorded within deadlines.
To be a successful Senior Income Processing Officer you'll need:
- Demonstrable experience leading end-to-end operational or workflow improvement initiatives in a complex, high-volume environment.
- Strong working knowledge of income processing, fundraising operations or financial data flows.
- Proven ability to diagnose root-cause operational or system issues, analyse process or data behaviour, and translate insights into practical, compliant and scalable solutions.
- Experience contributing as an operational subject matter expert to system or process change, including testing, implementation and post-deployment assurance.
- Ability to plan, prioritise and organise work independently, managing competing priorities while collaborating effectively with colleagues across various teams.
- Effective communication and strong stakeholder management skills, tailoring your message to various audiences.
Interested? Closing date for applications is 23.59 on Sunday 14th June 2026. Interviews are expected to take place week commencing 22nd June 2026.
In return for your commitment and expertise, you'll get:
- Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days (per annum).
- Pension scheme: Up to 6% contributory pension.
- Learning & Development: A range of career & learning opportunities.
- Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
- Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
- Cycle2Work: Lease a bicycle through the scheme.
We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.
We are dedicated to building an inclusive, equitable and wellbeing-focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti-racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.
Together, we are the world's emergency responders.
Senior Income Processing Officer in City of London employer: British Red Cross
At the British Red Cross, we pride ourselves on being an exceptional employer that champions flexibility and inclusivity in our London-based roles. Our supportive work culture fosters continuous improvement and personal growth, offering extensive learning opportunities alongside generous benefits such as 36 days of annual leave and a contributory pension scheme. Join us to make a meaningful impact while enjoying a balanced work-life environment in a compassionate organisation dedicated to helping others.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Income Processing Officer in City of London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your answers to show how your experience aligns with their goals, especially around process improvements and data management.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are speaking about your skills and experiences, the better you'll perform.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Senior Income Processing Officer in City of London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with income processing and workflow improvements. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Project Management Skills:Since this role involves leading end-to-end projects, be sure to include examples of your project management experience. We love seeing how you've successfully managed complex initiatives in the past, so share those stories!
Communicate Clearly:Effective communication is key for this position. When writing your application, make sure your points are clear and concise. We appreciate straightforwardness, so avoid jargon and get straight to the point about your qualifications.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at British Red Cross
✨Know Your Income Processing Inside Out
Make sure you brush up on your knowledge of income processing and financial data flows. Be ready to discuss your experience with CRM systems, especially Salesforce, as this will be crucial in demonstrating your expertise during the interview.
✨Showcase Your Project Management Skills
Prepare examples of past projects where you've led end-to-end improvements. Highlight how you identified issues, implemented solutions, and measured success. This will show that you can handle the responsibilities of the Senior Income Processing Officer role effectively.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing complex topics like workflow automations and compliance requirements. Tailor your communication style to suit different audiences, as this is key for stakeholder management.
✨Emphasise Continuous Improvement Mindset
Be ready to discuss how you've fostered a culture of continuous improvement in previous roles. Share specific examples of how you've gathered feedback, made adjustments, and ensured that processes align with organisational standards.
