Casework Coordinator

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About The Role

Job Title: Casework Coordinator

Location: Cardiff

Salary: £, to £, per annum

Hours: per week

Contract: Fixed-Term (months maternity cover starting from 1st October)

Are you passionate about supporting people seeking safety and a new start in the UK?

Do you thrive in a role where every day brings new opportunities to make a difference?

Could you be the vital link between vulnerable individuals and the services that help them thrive? Step into a role where your compassion and initiative can truly change lives. As a Casework Coordinator in Cardiff, you’ll be a vital part of a team supporting people seeking safety and stability. Working alongside the Cardiff and Vale Health Inclusion Service (CAVHIS), you’ll help asylum seekers and vulnerable migrants access healthcare and community support. Whether guiding someone through registering with a GP, leading wellbeing sessions, or connecting individuals to local resources, your work will empower people to take control of their health and future. You’ll build trusted relationships, break down barriers, and ensure no one is left behind. This is a dynamic, people-first role where every interaction matters—and where your efforts will help create a more inclusive, supportive community for all.

What will a day in the life of a Casework Coordinator involve?

• Supporting individuals to access healthcare, register with GPs, and understand how to use local services.
• Delivering group and one-to-one sessions that promote wellbeing, self-care, and health literacy.
• Mapping and connecting people to local community resources, activities, and support networks.
• Working closely with clinicians and staff at CAVHIS to ensure joined-up, person-centred support.
• Helping people overcome barriers to accessing services, including language, confidence, or lack of information.
• Building trusted relationships that empower people to take control of their health and wellbeing.

What makes a successful Casework Coordinator? You’ll need:

• Building trusted relationships that empower people to take control of their health and wellbeing.
• Excellent communication skills, including working with people from diverse backgrounds and those with limited English.
• Experience supporting vulnerable individuals, ideally within a casework or community setting.
• A clear understanding of the challenges faced by refugees, asylum seekers, and other migrants.
• Confidence using IT systems, including email, databases, and Microsoft Office tools.
• A compassionate, inclusive, and proactive approach, with a commitment to safeguarding and ethical practice.
• Willingness to work flexible hours on occasion.

Interested? The closing date for applications is Wednesday 8th August. Interviews are scheduled to take place shortly after this time.

In return for your commitment and expertise, you’ll get:

• Holidays: days annual leave (including bank holidays) + option to buy extra days.
• Pension scheme: Up to 5% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Support: Access to mental health and wellbeing assistance.
• Team Working: Support our mission in a collaborative team.

At The British Red Cross, we pride ourselves on our diverse workforce and ensuring an inclusive environment for all staff and volunteers. We are committed to allowing our teams to bring their true selves to work without fear of discrimination. We support this through regular data reporting and the efforts of our internal networks including the Race and Equality Network (REEN), LGBT+ Network, Disability and Wellness Network (DAWN), Gender Network, Carers Network, and Young Staff Network.

Together, we are the world\’s emergency responders.

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