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- Tasks: Lead a team to create an amazing shopping experience and support a great cause.
- Company: Join the British Red Cross and make a difference in your community.
- Benefits: Flexible working, 36 days holiday, pension scheme, and wellbeing support.
- Other info: Inclusive environment with diverse teams and excellent career development opportunities.
- Why this job: Be part of a team that generates funds for a worthwhile charity while developing your leadership skills.
- Qualifications: Retail supervisory experience, strong customer service skills, and a passion for community impact.
The predicted salary is between 23850 - 23850 £ per year.
Location: Builth Wells
Salary: £23,850 per annum
Hours: 35 per week
Contract: Fixed term contract (6 months)
Are you ready to lead the team representing the British Red Cross in your community? We are in search of an enthusiastic Shop Manager to lead our friendly charity shop. If you are a retail expert with a knack for motivating a team, this role offers a chance to shine! Come join our journey to spread kindness.
What will a day in the life of a Shop Manager involve?
- Leading a team that provides a brilliant shopping experience for your customers.
- Working on the shop floor, coordinating activity behind the scenes; no two days are the same.
- Designing the perfect layout and environment that helps connect your customers to our cause.
- Being responsible for achieving financial targets and inducting, training, and managing new staff and volunteers.
- Representing the British Red Cross to a high standard and embodying our core values.
To be a successful Shop Manager, what will you need?
- Retail experience at supervisory level.
- Outstanding customer service skills and comfort with organisational and cash handling duties.
- Proven management skills to develop and inspire your team.
- Entrepreneurial spirit to work to targets and achieve fantastic results.
- Proven IT skills and familiarity with PCs.
- A passion for the British Red Cross cause and the ability to promote the shop in your community as the charity retailer of choice.
Interested? The closing date for applications is 23.59 on Monday 2nd February 2026.
In return for your commitment and expertise, you will get:
- Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Learning & Development: A range of career & learning opportunities.
- Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
- Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
- Cycle2Work: Lease a bicycle through the scheme.
We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you will have the option to apply under the scheme. At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination.
Shop Manager in Builth Wells employer: British Red Cross
Contact Detail:
British Red Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager in Builth Wells
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the British Red Cross. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or achieved targets in retail. We want to hear about those moments that made you proud and how you can bring that energy to the shop.
✨Tip Number 3
Be ready to showcase your customer service skills! Prepare to discuss how you've handled challenging situations with customers in the past. This role is all about creating a brilliant shopping experience, so let us see your passion for service!
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the shop's goals or team dynamics. This shows us that you're not just looking for any job, but that you're excited about making a difference with the British Red Cross.
We think you need these skills to ace Shop Manager in Builth Wells
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the British Red Cross shine through! We want to see how much you care about our cause and how you can inspire others to join us in making a difference.
Tailor Your Experience: Make sure to highlight your retail experience and management skills in your application. We’re looking for someone who knows how to motivate a team and deliver outstanding customer service, so be specific about your achievements!
Be Authentic: Don’t be afraid to show your personality in your application. We value diversity and want to get to know the real you. Share your unique experiences and how they’ve shaped your approach to leadership and teamwork.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to review your details and get you on board with our amazing team!
How to prepare for a job interview at British Red Cross
✨Know Your Cause
Before the interview, make sure you understand the mission of the British Red Cross. Familiarise yourself with their values and how your role as a Shop Manager contributes to their goals. This will show your genuine interest and commitment to the cause.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or motivated others. Think about specific situations where you achieved targets or improved team performance. This will help demonstrate your management skills and ability to inspire others.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations in the shop, like dealing with difficult customers or managing staff conflicts. Practise your responses to these scenarios so you can showcase your problem-solving skills and customer service expertise.
✨Dress the Part
Even though it's a charity shop, first impressions matter! Dress smartly and appropriately for the interview. This shows respect for the organisation and indicates that you take the opportunity seriously, which is crucial for a leadership role.