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- Tasks: Support and optimise communication technologies for the British Red Cross, ensuring seamless connectivity.
- Company: Join the British Red Cross, a leading humanitarian organisation making a real difference.
- Benefits: Flexible working, 36 days leave, pension scheme, and extensive learning opportunities.
- Why this job: Play a crucial role in crisis response by maintaining reliable communication platforms.
- Qualifications: Experience with Microsoft Teams and cloud telephony services is essential.
- Other info: Inclusive workplace valuing diversity and offering excellent career growth.
The predicted salary is between 48128 - 51756 £ per year.
Location: UK flexible location (Hybrid, home and office)
Salary: £48,128 to £51,756 per annum (plus ILW, if residing & working in London) (DOE)
Hours: 35 per week, flexible
Contract: Permanent
Could you be responsible for support, management, and maintenance of our communication technologies, ensuring secure and resilient services are delivered across the British Red Cross (BRC) to our staff, volunteers, supporters, and our service users who can enjoy a positive and consistent experience? Could you help integrate various methods of communication into a single efficient, secure, and reliable platform in line with our mission?
A day in the life of a Platform Operations Engineer – Unified Communications:
- Support and optimise Microsoft Teams Phone and the cloud telephony platforms used across our contact centres and critical services - ensuring the BRC stays connected when it matters most.
- Work closely with our external telephony service provider, who deliver SIP, hosted telephony, and call‑routing services that underpin our inbound and outbound communication channels.
- Apply technical expertise to support the successful delivery of programmes, projects and sanctioned initiatives relating to unified communications.
- Conduct testing and validation of changes, ensuring great user experience and reliable rollback plans when needed.
- Identify, assess, and register incidents, gathering the required information and passing them to appropriate resolution channels.
- Troubleshoot across multiple communication technologies, identifying root causes at different problem levels.
- Define and track measurable goals using OKRs and KPIs to support continual service improvement.
- Support and improve our legacy voice infrastructure and on‑premise contact‑centre platform, contributing to lifecycle management, capacity planning, and ensuring interoperability with Teams Phone and services delivered through our external provider.
You’ll be successful in this role if you have:
- Strong product knowledge of Microsoft Teams, Teams Phone, and cloud telephony services.
- Awareness of authentication technologies such as Microsoft Active Directory, Azure Active Directory, and Microsoft Authenticator, which interact closely with our UC platforms.
- Experience supporting and hardening environments that rely on externally delivered SIP and telephony services, ensuring smooth integration with our unified communications ecosystem.
- A commitment to great user experience, secure operations, and continuous improvement.
- The ability to work collaboratively across the organisation, supporting colleagues and guiding users to get the best from our technology investment.
Why your work matters:
The British Red Cross helps anyone, anywhere in the UK and around the world get the support they need when crisis strikes. Your role ensures the reliable communication platforms that make this possible, keeping our National Support Line available, supporting emergency response teams, and enabling efficient collaboration across the movement.
Interested? The closing date for applications is 23:59 on Thursday the 12th of February 2026; interviews will follow.
In return for your commitment and expertise, you’ll get:
- Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Learning & Development: A range of career & learning opportunities.
- Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
- Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
- Cycle2Work: Lease a bicycle through the scheme.
We are proud to be part of the Disability Confident scheme for UK‑based roles. During your application, you’ll have the option to apply under the scheme. At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network. Together, we are the world's emergency responders.
Platform Operations Engineer – Unified Communications in Bristol employer: British Red Cross
Contact Detail:
British Red Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Platform Operations Engineer – Unified Communications in Bristol
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the British Red Cross on LinkedIn. A friendly chat can give us insider info about the role and the company culture, plus it shows our genuine interest.
✨Tip Number 2
Prepare for the interview by practising common questions related to unified communications. We should also think of examples from our past experiences that highlight our skills with Microsoft Teams and cloud telephony services.
✨Tip Number 3
Showcase our problem-solving skills! During interviews, we can discuss specific challenges we've faced in tech support and how we resolved them. This will demonstrate our ability to troubleshoot effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to highlight how we align with the British Red Cross's mission.
We think you need these skills to ace Platform Operations Engineer – Unified Communications in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Microsoft Teams and cloud telephony. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant expertise!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges in the past. We love candidates who can demonstrate their troubleshooting abilities, especially in unified communications environments.
Highlight Your Collaborative Spirit: Since this role involves working closely with various teams, make sure to mention any experiences where you’ve successfully collaborated with others. We value teamwork and want to know how you can contribute to our mission.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at British Red Cross
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Teams, Teams Phone, and cloud telephony services. Be ready to discuss how you've used these technologies in past roles and how they can be optimised for the British Red Cross.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've troubleshot communication technologies in the past. Highlight specific incidents where you identified root causes and implemented solutions, as this will demonstrate your ability to handle challenges effectively.
✨Understand the User Experience
Be prepared to talk about your commitment to user experience. Think of ways you've improved service delivery or user satisfaction in previous roles, and how you plan to ensure a positive experience for BRC staff and volunteers.
✨Collaborate and Communicate
Since this role involves working closely with various teams, think of examples that showcase your collaborative skills. Be ready to discuss how you’ve supported colleagues in the past and how you can help guide users to maximise their technology investment.
