High Intensity Use (HIU) Lead Location: Sandwell and West Birmingham area Salary: £31,262 per annum 35 Hours per week Permanent Contract Additional Requirement: Applicants must have a full licence (2 years) and access to a vehicle
Are you ready to make a real difference by helping people reduce their reliance on emergency care services? Do you want to help people navigate complex health and social care systems? Are you passionate about reducing unnecessary emergency service use and improving lives?
As a
High Intensity Use Lead , you'll work directly with individuals who frequently access urgent care services. You'll help them identify unmet needs, build coping strategies, and connect with the right support. This role is vital in creating a more compassionate, efficient, and person-centred care environment.
What will a day in the life of a HIU Lead involve?
Supporting individuals with complex needs to reduce their use of A&E, 999, and mental health services. Building strong relationships with health, social care, and emergency service partners. Creating personalised support plans and co-producing exit strategies with service users. Attending multi-disciplinary meetings and advocating for service users across agencies. To be a successful HIU Lead, what will you need?
Experience in casework across mental health, substance use, or other community-based services. Strong communication and coaching skills to influence and support vulnerable individuals. Confidence in managing safeguarding concerns and working independently. Emotional intelligence, resilience, and a commitment to inclusive practice. Interested?
C
l
osing
date
for applications is 23.59 on
Tuesday 13th October 2026 . Interviews will take place soon after. Please note, we'd appreciate early submission of completed applications as we'll be reviewing the applications as they come in. We may invite people to interview before the campaign closes. In return for your commitment and expertise, you'll get:
Flexible working:
Remote and hybrid working, flexitime, compressed hours, and job sharing. Holidays:
36 days annual leave (including
High Intensity Use Lead in Brentwood employer: British Red Cross
The British Red Cross is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and development. As a Dementia Connector in the Swansea & Neath area, you will enjoy flexible working arrangements, generous annual leave, and access to a range of learning opportunities, all while making a meaningful impact in the lives of individuals with dementia and their families. Join us in championing resilience and empowerment within your community, where every day presents a chance to make a lasting difference.
