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- Tasks: Support patient transport with care and compassion while driving a British Red Cross vehicle.
- Company: Join the British Red Cross, a leading humanitarian organisation dedicated to helping those in need.
- Benefits: Enjoy flexible hours, 36 days holiday, and access to mental health support.
- Why this job: Make a real difference in your community while working in a supportive, diverse team.
- Qualifications: Must hold a full UK driving licence for 2 years and be FREC3 qualified.
- Other info: Casual role with face-to-face interviews and driving assessments.
Location: Based at 1 Hermitage Court, Maidstone ME16 9NT
Salary: £12.60 per hour
Hours: Zero Hours, As and When Required
Contract: Casual
Driving: Full UK Driving Licence required held for a minimum of 2 years, to drive a manual gearbox British Red Cross vehicle.
A Level 3 Certificate in First Response Emergency Care (FREC3) is essential. Additional training across to British Red Cross scope of practice will be provided prior to start details to be given at interview stage.
12 hour shifts working Monday to Friday.
We have an exciting opportunity for enthusiastic and caring individuals to join our team to support our Patient Transport and Clinical Service team on a casual basis.
A day in the life of an Ambulance Care Assistant:
- You will work as part of a team responsible for providing patient transport in a safe, comfortable, and sympathetic manner, observing road and driving conditions at all times.
- The role involves driving and assisting as part of a crew, patients with different requirements based on their mobility classification.
- You must be able to demonstrate a person-centred approach to care.
- You will be kind, caring and considerate in nature and work well as part of a diverse team.
- Your warm, caring nature and positive attitude will bring comfort to patients.
- You’ll be sensitive when working with vulnerable people and have no trouble going the extra mile to make them feel comfortable, safe and cared for.
- Your previous customer service experience, as well as understanding and awareness of the differing physical needs of our service users and a genuine interest in their well-being, will help people in your local community.
Our services are regulated by the Care Quality Commission (CQC) and we apply the same standards to our service delivery across the whole of the UK. Our fleet and equipment are comparable with those deployed by NHS services. We’re a close-knit team united by one goal – to make every moment matter to our service users when they need us most.
The role of Ambulance Care Assistant might be for you if you have:
- A full driving licence which allows you to operate a manual transmission vehicle (please note that, due to vehicle insurance policy requirements, applicants must have held their licence for a minimum of two full years).
- Qualified to FREC3, essential.
- You can bring your strong customer service or patient caring skills to the British Red Cross.
- You will be kind, caring and considerate in nature and work well as part of a diverse team.
- Enjoy problem solving.
- Workwear is provided for this role.
Interviews will be face to face including an element of driving assessment.
Closing date for applications is 9th July 2025.
In return for your commitment and expertise, you’ll get:
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Flexible working: We do our best to accommodate your preferred work style.
- Learning & Development: Wide range of career opportunities + comprehensive learning.
- Discounts: Access to Blue Light Discount Card and employee benefits platform.
- Wellbeing Support: Access to mental health and wellbeing assistance.
- Team Working: Support our mission in a collaborative team.
- Cycle2Work: Lease a bicycle through the scheme.
- Season ticket loan: Interest-free loan for commuting expenses.
At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Young Staff Network. Together, we are the world's emergency responders.
Ambulance Care Assistant employer: British Red Cross
Contact Detail:
British Red Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ambulance Care Assistant
✨Tip Number 1
Familiarise yourself with the British Red Cross values and mission. During your interview, demonstrate how your personal values align with theirs, especially in terms of compassion and community service.
✨Tip Number 2
Prepare for the driving assessment by practising your manual driving skills. Make sure you are comfortable with the vehicle type you will be using, as this will help you feel more confident during the evaluation.
✨Tip Number 3
Showcase your customer service experience by preparing examples of how you've positively impacted others in previous roles. This will highlight your ability to provide compassionate care to patients.
✨Tip Number 4
Research common scenarios you might encounter as an Ambulance Care Assistant. Being knowledgeable about patient transport challenges will allow you to discuss how you would handle them effectively during the interview.
We think you need these skills to ace Ambulance Care Assistant
Some tips for your application 🫡
Highlight Relevant Qualifications: Make sure to emphasise your FREC3 qualification and any relevant experience in patient care or customer service. This will show that you meet the essential criteria for the role.
Showcase Your Soft Skills: In your application, highlight your caring nature, positive attitude, and ability to work well in a team. Use specific examples to demonstrate how you've gone the extra mile for others in previous roles.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the Ambulance Care Assistant role. Focus on your driving experience, especially if you have held your full UK driving licence for over two years.
Prepare for the Interview: Since interviews will include a driving assessment, practice your driving skills and be ready to discuss your approach to patient care. Think about scenarios where you demonstrated empathy and problem-solving.
How to prepare for a job interview at British Red Cross
✨Show Your Caring Nature
During the interview, emphasise your kind and considerate nature. Share examples from your past experiences where you went the extra mile to support someone in need, as this aligns with the values of the British Red Cross.
✨Demonstrate Your Customer Service Skills
Highlight your previous customer service experience. Discuss how you've effectively communicated with diverse individuals and adapted your approach to meet their unique needs, showcasing your ability to provide a person-centred approach to care.
✨Prepare for the Driving Assessment
Since the interview includes a driving assessment, ensure you're comfortable with driving a manual vehicle. Brush up on your driving skills and be ready to demonstrate safe driving practices, as this is crucial for the role.
✨Exhibit a Positive Attitude
The British Red Cross values a positive 'can do' attitude. Be sure to convey your enthusiasm for the role and your willingness to tackle challenges head-on. Share instances where your positivity made a difference in a difficult situation.